Donation Basics: How to Order Goods

This article will guide you through the basics of sourcing and managing donations from Good360, as well as the responsibilities involved in receiving and using these goods.

To offset the costs of shipping and operations, Good360 charges a nominal administrative fee on most donations. For more information, please refer to our Admin Fees article.

How to Source Goods from Good360:

Before you can source donations, you must first register with Good360. 

Once registered, members can access our online catalog to find a wide variety of products available in different quantities, including:

• Carton-level donations: A large box containing smaller quantities of goods.
• Bulk (palletized) donations: Stacked cartons on a wooden pallet delivered via truck. (Amount of goods or cartons will vary by donor)
• Local retail partnerships: Direct donation pickups at local retail stores, offering nonprofits a convenient source of nearby donations.

Once you’ve found the products your organization needs, you can place an order through the catalog. Each order is subject to vetting and approval before it is processed.

Donation Terms & Conditions

To participate in Good360’s donation program, nonprofits must agree to our Master Donation Acceptance Agreement. This agreement outlines the conditions and guidelines for sourcing and using donations. 

Receiving Donations

After an order is placed, it will be reviewed by our staff. Once approved, the order will be shipped from one of our warehouses. The processing time for most orders is between three to five business days. Depending on your location, shipping may take up to 10 business days.

Storing Donations

As a Good360 nonprofit member, you are responsible for the proper storage, transportation, and disposal of the donated goods you receive. Please follow all relevant guidelines, laws, and regulations when handling your donations.

Proper Use of Good360 Donations

Good360’s donations are meant to directly assist people in need. Nonprofits must use these goods responsibly and ethically, adhering to the following rules:

• Donations must not be sold, traded, or bartered
• Donated goods cannot be used for raffles, auctions, or fundraising activities
• Nonprofits cannot accept money or other items of value in exchange for donated goods
• Goods must not be distributed to volunteers or employees for personal use
• Donations may not be returned to the manufacturer or returned to retail stores
• Nonprofits may not transfer donated items to other organizations or send them outside the U.S. without written permission from Good360

Failure to comply with these guidelines may result in the termination of your account and/or legal action.

Donation Recordkeeping

Nonprofit members are required to maintain records of the donated goods received from Good360. This includes documenting the distribution and purpose of the items, with records kept for at least 4 full fiscal years. These reports may be requested by Good360 to ensure compliance with applicable federal, state, or local tax regulations.

By following these guidelines and maintaining proper records, your organization can continue benefiting from Good360’s donation programs and maximize the impact you have on the communities you serve.

As an example, please review our recordkeeping template.