FAQ

Is my order good?
Yes, your order has been approved for donor ship. The donor will contact you with further shipping information. If you haven't heard from them by Monday, we can reach out on your behalf. Let me know if there is anything else I can assist you with.

Why is my account locked with such a long wait?
Your account was temporarily locked for security purposes. We appreciate your patience during this process to ensure the safety of your account information.

Can you help me with why I cannot place an order or process my payment successfully at this time?
Certainly! It seems that there may be a few reasons why you are unable to place an order or process your payment successfully at this time. One possibility is that there may be an issue with the billing address or credit card information provided. I recommend double-checking both to ensure all details are correct. Additionally, it's important to make sure that the item you are trying to purchase is still in stock. If you continue to experience difficulties, please feel free to reach out for further assistance.

Can you provide information on how to contact Nike for potential sponsorship donations of uniforms for our Dixie Fastpitch softball team that made it to the World Series in Prince George, VA?
You can contact Nike directly through their official website or by reaching out to their corporate sponsorship department. Additionally, you may want to consider searching for contact information on their social media platforms or contacting a local Nike store for guidance on potential sponsorship opportunities. Congratulations on making it to the World Series and best of luck with your fundraising efforts!

Could you please let me know which day the order will be shipped?
The order is scheduled to be picked up by UPS tomorrow or Friday, and you will receive a tracking link once it has been shipped.

Can you provide an update on why we have not received any donations for a long time?
I apologize for the delay in receiving donations. I have created a support case for you and you should receive an email with an update within 3 business days. Thank you for your patience.

Can you please provide an estimated time for when I can expect to receive an email about the store partnership I signed yesterday?
Once your order has been approved, you will receive a separate email with the start date. Please allow up to 60 days for Burlingtons to contact you to pick up your first donation. If you're approved, your start date should be 8/1/24. You will receive an email from retail match with the start date.

Why can't I pay donation Columbia?
It appears that the SKU you provided is currently out of stock as it has been sourced by another organization. Is there anything else I can assist you with?

What is the email address to request a password reset for the non-profit account?
The email address to request a password reset for the non-profit account is zmkyles@att.net.

Can you please check the status of my recent order?
I can definitely check the status of your recent order for you. Can you please provide me with the order number so I can look it up?

What was the Nike deal sold back?
The Nike deal included both pallets/gaylords and cartons of products.

How can I reset my password for a temporarily disabled account?
I have sent you a password reset email for your temporarily disabled account. Please wait at least 10 minutes before resetting your password and make sure to clear your internet cache and refresh your browser before attempting to log in again. If you encounter any issues, feel free to reach out for further assistance.

Can you help me set a new password for my temporarily disabled account?
I have sent a password reset email to assist you in setting a new password for your temporarily disabled account. Please wait approximately 2-3 minutes after changing the password before attempting to log in. If you encounter any issues, feel free to reach out for further assistance.

Why is my account disabled when I'm trying to change my password?
It appears that your account may have been temporarily disabled for security purposes while you were trying to change your password. I have sent you a reset password link, please wait 10 minutes before resetting your password and ensure to clear your internet cache and refresh your browser. If you need further assistance, feel free to let me know.

CVS Sunset
Hello, Recently, Good360 and CVS have made a mutual decision that the CVS Store-level Retail Match program will be ending. This decision was not made lightly, and Good360 understands that your organization has been affected by the decision. Please see the important information below regarding Good360’s next steps for your organization: Your organization will continue to be matched with y

Can you confirm that the shipping and billing address issue has been resolved so I can place my order before the grant funding expires tomorrow?
I can confirm that the shipping and billing address issue has been resolved. You should now be able to place your order before the grant funding expires tomorrow. If you encounter any further difficulties, please don't hesitate to reach out for assistance.

Can you help me replace the administrative account for Grove Register Nonprofit with Alysha Sutton's contact information at Volunteers of America Utah?
Yes, I can assist you with replacing the administrative account for Grove Register Nonprofit with Alysha Sutton's contact information at Volunteers of America Utah.

Can you confirm if the truckload was sourced double stacked?
Yes, Ashton confirmed that the truckload was sourced double stacked with pallets at 8ft high.

Can you help me with why I keep getting an error when trying to checkout?
It seems like the error may be due to incorrect payment information or a declined transaction by your bank. I recommend checking the billing address and expiration dates, trying another card, or contacting your bank for further assistance. Please note that Hasbro is responsible for shipping and it may take some time to fulfill the order. If you have any other questions or concerns, feel free to let me know.

Can you confirm that we are approved to source assorted truckloads of toys from Hasbro for our summer and Christmas celebrations?
Yes, Sierra Leone Childrens Fund is truckload certified. Thank you!

Why am I getting an error when trying to log in?
It looks like your group was ruled ineligible for membership because it is classified as a 501(c)3 Private Foundation. Only 501(c)3 Public Charities are eligible for membership. You will need to contact the IRS to be reclassified. Once they update your status, you will need to provide us with a new Determination Letter from the IRS stating that you are now a 501(c)3 Public Charity in order to gain access. If you have any other questions or concerns, feel free to let me know.

Why did the Nike socks I added to my shopping cart disappear when I was checking out?
The Nike socks may have disappeared from your shopping cart due to a temporary removal for catalog listing corrections or because they were out of stock. Items are usually added back to the catalog after any necessary adjustments are made. Keep in mind that promotions occur every Tuesday and Thursday at 11AM EST, so new items may be added frequently. If you have any other questions or need further assistance, feel free to ask.

What discount codes do you have available for purchases?
Currently, there are no active discount codes available for purchases. Thank you for your inquiry.

Why were the pallets missing from my order without being notified?
I apologize for the inconvenience regarding the missing pallets from your order. I have reached out to our logistics team to investigate this matter and will follow up with you via email once I have more information. Thank you for bringing this to our attention.

Can anyone in Canada contact me about donating clothing to be delivered to the United States?
Unfortunately, we do not have a physical location in Canada. However, you can fill out the donation form and our donations team will try to work something out for you. We may be able to send postage-paid boxes or find another solution. Thank you for considering donating clothing to us!

Can you help me with why I can't move past the signature screen when trying to accept the organizations information?
Yes, that is an identified issue that we are currently working on. It should be fixed later today or Monday. You are not the only organization having this issue. Additionally, try clearing your internet browsing cache, rebooting your system, and trying again as internet traffic may have been heavy at the time you first tried to submit your registration. Thank you!

Can the availability of khakis and polo shirts for school-aged boys be confirmed?
The items on the catalog vary as we get donations. It is basically first come, first served. We cannot do custom orders.

What dates were the renewal supposed to be sent to?
The renewal for the Amazon OMA2 Omaha partnership was supposed to be sent between 3/2/2024 and 6/1/2024.

What specific issue are you experiencing with the museum village program?
I am experiencing an issue with updating the company admin information on the account for the museum village program.

How do I proceed with recertification?
To proceed with recertification for our truckload program, please click on the following link: https://support.good360.org/partner/s/knowledge-base?url=How-Nonprofit-Organizations-Can-Leverage-The-Truckload-Program-with-Good360. This page outlines all the new requirements and contains a link to the application. After submitting your application, please allow 14 business days for review and expect a decision within 30-60 days.

What's your name?
My name is not provided in this communication. Thank you for understanding.

Are you able to assist me with logging in or making a purchase on your website?
Yes, I can assist you with logging in or making a purchase on our website. Please let me know how I can help further.

Can you confirm if my order has been dropped shipped to Atlanta, GA by the sister team?
I can confirm that your order cannot be shipped to Atlanta, GA by the sister team as you are located in Las Vegas, NV. Kindly register your location in Georgia for membership to proceed with shipping to that location. If you have any further questions or need assistance, feel free to let me know.

Can you assist me with changing the email address and adding an admin to the distribution swimministry account?
To change the email address and add an admin to the distribution account, please create a support ticket at the provided link. You will need to provide a letter on company letterhead with the correct admin name and email address. Once this is done, your account will be updated accordingly. Thank you for reaching out.

When will my donation request be accepted?
For donation requests, please provide me with an order number so I can check the status for you. Thank you.

Why hasn't Mattress One in Spokane contacted me about the donation I paid for in April?
Your partnership with this store is too new to be taking action just yet. It may simply be that the program is still ramping up, and there may be local stores that need to be brought up to speed. We recommend waiting until your partnership has reached 90 days before reaching out again.

Why is the "place order" option greyed out?
The "place order" option may be greyed out due to items in your cart being out of stock. I have removed those items for you, so you should now be able to proceed with checking out. If you encounter any further issues, please let me know so that I can assist you accordingly.

Can you help me update the contact information for my account so I can start receiving donations again?
Yes, I can assist you with updating your contact information so you can start receiving donations again. Please provide me with the necessary details to make that update for you.

Can you confirm if the organization has approved the truckload?
Yes, Sierra Leone Childrens Fund is truckload approved. If you have any further questions or need assistance, feel free to let me know.

Can you send me a screenshot of the donation confirmation showing the adjusted delivery charge?
I apologize, but I am unable to provide screenshots. However, you can access your donation confirmation on the Good360 website where it should display the adjusted delivery charge. If you have any further questions or need assistance navigating the website, please let me know how I can help.

Can you please clarify the delivery charge for my order?
The separate shipping cost for your order is $819.03, as the truckload will be shipped directly from our warehouse in Maysville KY. This cost does not include donor shipping. If you have any other questions or need further assistance, feel free to let me know.

When can I expect to receive an email regarding the status of truckloads?
You can expect to receive an email regarding the status of truckloads once I hear back from Zoe. Thank you for your patience.

Can I still receive donations even though I can't enter my EIN number when signing up for the church?
Yes, you can still receive donations even if you are unable to enter your EIN number when signing up for the church. You may need to provide additional documentation or information to verify your organization's status in order to receive donations.

What does the error message "Cannot find private RSA key with KeyID" mean and how can I fix it?
The error message "Cannot find private RSA key with KeyID" indicates that there may be an issue with the encryption key being used. To fix this, you can try generating a new RSA key pair and ensuring that the correct private key is available for decryption. Additionally, double-check that the KeyID being referenced in the error message matches the one associated with your encryption keys. If the issue persists, it may be helpful to consult with a technical expert or refer to documentation specific to your system for further troubleshooting steps.

Am I able to reset my password for my account, Emily?
Yes, you are able to reset your password for your account. I have sent a password reset email to you. Make sure to wait about 3 minutes after resetting the password before attempting to log in.

Why can't I log into my account?
The issue preventing you from logging into your account was that your default billing and shipping addresses were in a "Pending Review" status. I have made the necessary changes, but it may take up to 48 hours for them to be approved. Please try logging in again now, and if unsuccessful, attempt once more. Additionally, I have sent you a password reset email as a precaution. Let me know if there is anything else I can help you with.

Can you help me place my order since I received an error when trying to checkout yesterday?
I apologize for the inconvenience you experienced while trying to place your order. I will do my best to assist you with resolving this issue. Thank you for bringing it to our attention.

Can you let me know how I can order pallets if they are always showing as unavailable on the site?
To order pallets that are showing as unavailable on the site, you can reach out to our customer service team for assistance. They will be able to provide information on availability, alternative options, or help with placing a special order if needed. Feel free to contact us at [customer service email or phone number]. Thank you!

Will you please help me follow up on the items I received in my last shipment from Amazon?
Yes, I can assist you with following up on the items you received in your last shipment from Amazon. Please provide me with details of the items and any specific concerns you have so that I can help address them accordingly.

Can you help me reset my password since it's not working?
I have already sent you a password reset to your email address. Please check your inbox for further instructions. If you continue to experience issues logging in, please let me know how else I can assist you.

Why was my application canceled if I sent the needed information in a timely manner?
Your application was not canceled. Laurel received the necessary financial information and approved the partnership under the original order number. You should receive a confirmation shortly. Thank you for your prompt response in providing the required documentation.

Can you arrange shipping and handle payments internally for large orders for community events?
Yes, we can arrange shipping and handle payments internally for large orders for community events. Our current delivery timeline for pallets and gaylords is 15 business days as they are shipped from our warehouse in Maysville KY. If you have any further questions or need assistance with placing an order, please feel free to reach out to us.

Can you confirm if my order has been shipped?
Order 100171071 was created on 6/5/24 and is still being processed by our order processing team. The order has not been approved yet, so we do not have any tracking information available at the moment. Rest assured that once your order has been shipped, you will receive an email notification with the relevant details. Thank you for your patience and understanding.

Why does it say "account locked" and I cannot access?
It seems that your account is active and unlocked. If you are experiencing any issues accessing it, please try resetting your password or contacting customer support for further assistance.

What are the international donations for an Ecuadorian non-profit NGO working with us?
We currently do not ship donations outside of the Continental United States. However, we do have a process for sending Good360 donations overseas in partnership with other aid organizations. You can find more information and the application form here: https://good360.org/wp-content/uploads/2022/05/Good360-International-Shipping-Application.pdf

Does that mean the Stanley tumblers are sold out?
Yes, the Stanley tumblers are currently out of stock. However, we have another SKU coming available shortly. Please keep an eye on the inventory for updates. In the meantime, you can check out this new item link: https://catalog.good360.org/marketplace/359880.html

When will the Stanley Cups be available for purchase again?
The Stanley Cups should be available for purchase again soon. Just search "Stanley" in the catalog to find the new SKU.

Why does the website show that the requested quantity is not available for purchase when I try to add it to my cart, but then says it is available for purchase when I try to pay?
The website may sometimes experience delays in updating the availability status of items. It is possible that there was a temporary discrepancy between the cart display and actual stock availability. In this case, it appears that the item you were trying to purchase was actually out of stock, despite initially showing as available for purchase. We apologize for any confusion this may have caused and appreciate your understanding.

What happened to my ordered pallet after making the payment?
It appears that there may have been an issue with your order for the pallets. I recommend checking your email for any confirmation or tracking information related to the payment you made. If you do not see any updates, please reach out to our customer service team for further assistance in resolving this matter.

Can you provide more information about the sign-up process for the mobile clinics during Employee Appreciation Week?
Sure, I can provide more information about the sign-up process for the mobile clinics during Employee Appreciation Week.

Can you confirm if audit sheets are required to be turned in and submitted for the employee appreciation week healthcare line workers at the mobile clinics?
Yes, audit sheets are required to be turned in and submitted for the employee appreciation week healthcare line workers at the mobile clinics. Thank you!

Can you help me with checking?
Yes, I can help you with checking. The item you are looking for is currently out of stock but a new Stanley Cup SKU is now available. Let me know if there is anything else I can assist you with.

Can you help me with my order since I made a mistake entering the information?
Certainly, I can help you with your order. Please provide me with the correct information that needs to be updated so that I can assist you further.

How can we sell products on our website to raise funding for our mission and programs as a non-profit organization?
As a non-profit organization, you can sell products on your website to raise funding for your mission and programs by setting up an online store or e-commerce platform. You can showcase items related to your cause, such as merchandise, artwork, or other goods that supporters may be interested in purchasing. Make sure to clearly communicate how the proceeds from these sales will directly support your organization's initiatives and impact. Additionally, consider promoting these products through social media channels and email marketing campaigns to reach a wider audience and drive sales towards your fundraising efforts.

Is the email from Melissa Skabich at PCE Communications asking for a donation to FIGS legitimate and not phishing?
Yes, the email from Melissa Skabich at PCE Communications asking for a donation to FIGS is legitimate. You can reply to her and share how the donations have made an impact in your community.

Can you please provide more information on how we can receive a donation for our community project?
The Good360 catalog works much like an eCommerce website. We receive donations from over 500 retailers and make these donations available to our partners of over 100,000 nonprofit organizations. You may use this link: https://catalog.good360.org/marketplace/. Additionally, you can check the catalog frequently for available partnerships in your area by entering your zip code and expanding the radius to 50 miles. Some current partnerships in your area include Burlington stores, CVSs, Fabletics, and The Paper Store.

Can someone check on my order status?
I see that your order was approved and billed on 5/14, but there is currently no tracking information available. For bulk donations, we typically expect delivery in 15-21 business days with tracking becoming available after 10-12 business days. Today marks the 13th business day, so there may have been a delay in this instance. I recommend checking back in a couple of days if you still do not see any tracking updates on your dashboard. If you have any other questions or need further assistance, feel free to let me know.

What is the order ship status?
The order 100167966 was approved and billed on 5/14, but there is no tracking available yet. For bulk donations such as pallets or gaylords, delivery is typically expected within 15-21 business days with tracking becoming available after 10-12 business days. If you have any further questions or need assistance, please let us know.

Can you tell me if there have been any adjustments made to the availability of the items in my order?
It appears that the items in your order may have been temporarily removed from the catalog for adjustments. They should be added back within a few days. If you have any further questions or need assistance, please let me know.

Why isn't my purchase going through?
Your cart is mixed. The soccer balls and the CVS store cannot be ordered in the same cart as the Amazon bulk pallets. You should be able to resolve this by separating your purchases into different carts. Let me know if you need any further assistance with this issue.

Why am I not able to edit the mailing address and why does it say that I'm not authorized as a current customer?
It appears there was an issue with the mailing address that has since been resolved. As for the authorization message, it may have been a temporary glitch in our system. Please try again after clearing your cookies and cache or using a different browser. If you continue to experience any difficulties, feel free to reach out for further assistance.

Why does the page for logging in to my working wardrobes account say it doesn't exist?
Compliance inactivated your account, but I am currently investigating the reason behind it. You can create a help ticket requesting reactivation through the "Support" button on your dashboard or wait for my email with further information once Compliance responds. Thank you for your patience.

How many times a year are expected for pick ups?
The number of times for pickups may vary, but typically it can take up to 3 months for the first call and then whenever enough items are put aside, they will reach out to schedule a pickup. We cannot guarantee a specific number of pickups per year.

Why am I not able to place my order even though everything is correct and it's saying the item is available?
It appears that the issue preventing you from placing your order may be due to a missing default billing address on your account. I have corrected this for you, so please refresh your browser window and try placing the order again. If you encounter any further issues, feel free to let me know.

What type of truckload did I order and what type was sent?
The type of truckload you ordered is not specified in the conversation provided. Additionally, it appears that the order has not been assigned to a carrier yet, so information regarding the type of truckload sent is unavailable at this time.

Why does the cart keep saying unable to place order due to missing shipping method?
It appears that there may have been a technical issue causing the cart to show an error message about a missing shipping method. I have made some adjustments on the back end which should resolve this issue. Please refresh your screen and try checking out again. If you continue to experience any difficulties, please let me know so I can further assist you.

What should I do if my device keeps saying "wrong password locked"?
If your device keeps saying "wrong password locked," I recommend resetting your password. You can do this by following the instructions provided on the login page or contacting customer support for assistance. It's important to ensure you are entering the correct credentials to avoid being locked out of your account.

Why am I unable to add a truckload of items from Ferguson to my cart on Amazon?
The issue you are experiencing is due to the fact that there is already a truckload of items in your cart from another warehouse. Amazon requires separate checkouts for items from different warehouses with varying shipping calculations. You will need to source the first truckload in your cart before adding the second one. If you have any other questions or need further assistance, please let me know.

Why does an error page occur every time I try to donate blankets with United Airlines?
It seems that there may be a technical issue with the donation process on the United Airlines website. I recommend reaching out to their customer service team for assistance in resolving this error and completing your donation successfully.

Did my package get delivered today if the address change didn't go through earlier?
I can check on the status of your package delivery for you. Please hold on while I look into this for you.

Where is my order?
Order 100167966 was created on 5/11/24 and hasn't been assigned to a carrier, there is no tracking available yet for this order.

Why is my account locked?
I apologize for the inconvenience. Your account may be locked due to a security measure or incorrect login attempts. I recommend reaching out to our customer support team for further assistance in unlocking your account.

What is the charity number that is applicable in Canada?
The charity number that is applicable in Canada is a 9-digit registration number issued by the Canada Revenue Agency (CRA).

Can we schedule a local pick-up for the qualified item that I'm interested in?
Certainly, we can arrange a local pick-up for the item you are interested in. Please provide me with the necessary details so we can proceed with scheduling it for you.

When should I check back for the shipping details?
You can check back for the shipping details in an hour.

Why isn't the website allowing me to add a truckload donation to my cart, even though it says it's available?
The website may not be allowing you to add a truckload donation to your cart because you are not currently Truckload Approved. To access truckloads, you will need to meet specific criteria and become a Truckload Approved Partner with Good360. If you have any further questions or need assistance with ordering cartons, pallets, or gaylords from our catalog, please let me know.

Has the shipper been booked for the truckload orders yet?
The shipment has not been booked with a shipper yet. It may have been delayed due to a transfer of Amazon inventory from Gallatin TN to Good360's new warehouse in Mayville, KY. The delays are expected to improve as they catch up with the orders out of Maysville.

Can I still donate a Nike pallet even if it won't be for another month?
Unfortunately, we do not have any Skims or Nike pallets available at the moment. Donations are random and we cannot predict when we will receive more. I recommend checking our catalog regularly for any new partnerships in your area. Thank you for considering donating to us!

Can I still order the two omelettes for the event that I promised a donation for?
I apologize for the inconvenience, but unfortunately, we are currently out of stock for the item you requested. If you would like, I can offer alternative options or assist you with placing a different order. Let me know how you would like to proceed.

Can you please check for updates on my order?
I can confirm that your order is booked, but we currently do not have a PRO number. Please check back with us on Monday for further updates. If you have any other questions or need assistance, feel free to let me know.

What assistance is available for further clarification or help with the issue at hand?
If you require further clarification or assistance with the issue at hand, please feel free to reach out. We are here to help and ensure that your order is processed smoothly.

Why can't my payment go through and how can I resolve this issue?
The issue preventing your payment from going through may be due to your default billing address being in a "Pending Review" status. This can take up to 48 hours to update. I recommend double checking that all elements of your billing address and credit card information are correct, and trying a different payment method if possible. Make sure to select the approved address when checking out and complete all necessary steps for payment processing. If you continue to experience difficulties, please reach out for further assistance.

Can you provide bath and body works pallets located in Florida that I can arrange to have picked up with my own freight?
We frequently have carton and pallet donations with items like that. Those would be shipped to you anywhere in the U.S.

Why hasn't my purchase gone through on the site even though I'm logged in and thought it was already processed?
I apologize for the inconvenience. It seems there may have been a technical issue with your purchase going through on the site. I recommend refreshing the page and trying to place the order again. If you continue to experience difficulties, please reach out to our customer support team for further assistance. Thank you for your understanding.

Why can't the payment go through?
The payment may not be going through because your default billing and shipping addresses were in a "Pending Approval" status. I have updated them, but it may take up to 48 hours for the changes to take effect. Additionally, try clearing your internet cache and refreshing your browser. Unfortunately, we are unable to hold items in your cart. If you need any further assistance, please let me know.

Why is my account disabled temporarily and how can I reset my password?
Your account is currently disabled because your membership has not been approved yet. Please send an email to fax@good360.org for assistance in resolving this issue. To reset your password, you can visit the login page and follow the prompts for a password reset. If you need further assistance, feel free to reach out to our support team. Thank you!

Can you provide an update on the employee engagement program I inquired about a week ago on the website?
I apologize for the confusion earlier. I will provide you with an update on the employee engagement program as soon as possible. Thank you for your patience.

Why won't the checkout process proceed even after I added my payment information and answered all the checkout questions?
It appears that the issue may be related to the item going out of stock, which can disable the checkout process. It is recommended to double-check your cart for any error or out of stock messages and ensure that all billing address and payment information are accurate. If the issue persists, you may want to try using a different browser or device. Thank you for bringing this to our attention and we apologize for any inconvenience this may have caused.

Why can't I add the Coleman adult rain jackets to my cart?
Let me check. One moment. You do not have a default billing address or a default shipping address. Please designate these addresses and the transaction should go through. Thank you! Is there anything else I can assist you with?

Will the clothing closet be giving away North Face men's apparel for Father's Day?
The clothing closet will not be giving away North Face men's apparel for Father's Day.

Can you provide the information needed to complete my purchase?
I apologize for any confusion, but I am unable to provide the EIN # or email associated with The New York Performing Arts Academy. If you need assistance with completing a purchase, please let me know how I can help.

What do I need to do in order to successfully renew my existing membership?
To successfully renew your existing membership, please check your shopping cart to ensure the product is in there and proceed to checkout. If you encounter any issues during the checkout process, consider using a different debit or credit card for payment. This should help resolve any potential problems with your transaction.

Is there a tracking number for the items that were shipped on Monday?
Yes, the tracking numbers for the items that were shipped on Monday are: 1Z2290E90390078513, 1Z2290E90390330301, 1Z2290E90390827132, 1Z2290E90391712129, 1Z2290E90392210259, 1Z2290E90392438077, 1Z2290E90393071461, 1Z2290E90393311497, 1Z2290E90393898444, and You're welcome! Have a great day :)

Do you have the tracking number for my items that were shipped on Monday?
Yes, the tracking numbers for your shipped items are: 1Z2290E90390078513, 1Z2290E90390330301, 1Z2290E90390827132, 1Z2290E90391712129, 1Z2290E90392210259, 1Z2290E90392438077, 1Z2290E90393071461, 1Z2290E90393311497, 1Z2290E90393898444, 1Z2290E90394020031, and 1Z2290E90394706087.

Can you confirm if pallet donations require a lift gate for delivery and if we need to use a pallet jack truck to unload each pallet off the truck one at a time?
Yes, pallet donations require a lift gate for delivery. It is not guaranteed that the truck will have a pallet jack available to unload each pallet off the truck one at a time.

Why was my order for work gloves not processed?
The issue preventing your order for work gloves from being processed was due to your default billing and shipping addresses being in a "Pending Review" status. I have made the necessary modifications, but please allow up to 48 hours for the approved addresses to take effect. To resolve this, kindly clear your browser cache, clear the cart, exit the cart, and try again. If you require further assis

QUESTION: Can we handle the OCONUS shipment ourselves from Beirut?
Yes, you can handle the OCONUS shipment yourself from Beirut. Please ensure that all necessary requirements and regulations are met for international distribution. If you have any further questions or need assistance, feel free to let us know.

Who already picked up the donations?
I am currently looking into who picked up the donations. I will provide you with that information shortly.

Why won't the organization let me sign even though I need to reach someone?
It appears that the organization you are trying to join has been classified as a 501(c)(19) Post or Organization of War Veterans, which unfortunately makes it ineligible for membership. If you need to reach someone within the organization, I recommend reaching out to them directly through alternative means. Thank you.

What is the reason for the "invalid log" message?
The reason for the "invalid log" message is that your account has not been approved and is still pending review. Please email a copy of your IRS Determination letter to fax@good360.org with your EIN number in the subject line for further verification. Allow 7 business days for the document to be reviewed. Thank you for your understanding.

Can you help with rebuilding flood-affected areas in Houston, Texas?
Your organization would need to be truckload certified before disaster supplies could be sent. Please fill out the form at https://form.jotform.com/211754335761153 for more information on how we can assist with rebuilding flood-affected areas in Houston, Texas.

Can you help me track my order and make sure the warehouse is open for delivery?
I am currently working on tracking your order and confirming the warehouse's availability for delivery. I will provide you with an update as soon as I have more information. Thank you for your patience.

Can I request a sponsorship or donation from Nike for high school track equipment?
Good360 only works with 501(c)3 public charities, faith-based organizations and schools, not individuals. Please have an administrator from your school reach out to Good360.

What happens if I miss my package pickup window?
If you miss your package pickup window, the courier will typically make another attempt to deliver the package. If they are unable to deliver it on the second attempt, they may leave a notice with instructions on how to reschedule delivery or pick up your package at a designated location. It's important to follow these instructions promptly to ensure you receive your package in a timely manner.

When can I reach out to phone support?
You can reach out to phone support now.

When will my donation be shipped?
After a donation request is fully vetted and approved, it will be delivered within the specified timeframes: Carton donations in 8-12 business days, Discount Deal products in 10-12 business days, and Bulk donations (pallets/gaylords/truckloads) in 15-21 business days. Please note that during peak shipping times and holidays, there may be additional delays in delivery.

QUESTION
Based on the information provided, it is recommended to allow 3-5 business days for the Program Managers to reach out to you regarding your partnerships with Burlington Store #1413 in Orlando and The Paper Store. If you do not hear from them within that timeframe, feel free to create a help desk ticket for further assistance. Thank you.

What is the warehouse address for Pennsylvania, Maryland, and Wyoming?
You can add the address into your database (addresses - add address), and then during the vetting process for that address, Compliance will ask you for the needed paperwork. You can also submit this question via a help ticket, and it will be assigned to Compliance. They will contact you and discuss what is needed.

Why was my order canceled?
Your order was canceled because the partnership was already matched and the order had to be approved before billing. The hold on your form of payment will be voided if we cancel the order, which was done this morning. If you have any further questions or concerns, please let me know.

What happened to my order and how can I get it resolved?
A refund has been created for order 100166940 and order 100166941 has been approved, but tracking is not available yet. The confirmation email was sent to zach@usinventorysolutions.org. I have just resent the email confirmation to you. If you have any further questions or need assistance, please let me know.

Can you donate an American Girl doll for our upcoming fundraiser to help us gather funding for paper products?
I'm sorry, but we are no longer offering dolls for auction or fundraising activities. If you are a 501c3 public charity, you can sign up for membership with Good360 to receive other types of product donations. Donated goods cannot be used for raffles, auctions, or any fundraising activity. Please refer to our Master Donation Acceptance Agreement for more information.

Why was my order canceled?
Your order was canceled because we did not receive the necessary verification and documentation required for nonprofit organizations. Please ensure that you provide the requested information and documents in order to proceed with your order. If you have any further questions or need assistance, please let us know.

What is the status of my recent order?
The order was approved and billed on 4/24 but has not shipped yet, so we do not have any tracking information at this time. If you have any further questions or concerns, please feel free to let us know.

Can you help me fix the error message I am getting while trying to add items to my cart?
Sure, it seems like the error message is due to a missing default billing address. I have corrected the billing address for you, so you should be able to proceed with adding items to your cart now. If you need any further assistance, feel free to let me know.

What is the process for uploading documents?
To upload documents, you can access your account and look for the option to upload files. If you are having trouble with this process, please let us know so we can assist you further.

What is my application status?
Your application has been approved. Please log into your account, click on the catalog home tab, and start browsing our catalog for donations.

Is the appointment running late?
Yes, the appointment is running a bit behind schedule. Thank you for your understanding.

What is the fee for changing my delivery address with TForce Freight?
The fee for changing your delivery address with TForce Freight will most likely incur an additional charge, as the order is already in transit to be delivered to the original address. Please reach out through the "Support" button on your dashboard to request this change and obtain more information about any associated fees.

Can I change the cardholder name on my order?
Yes, you can change the cardholder name on your order. Please provide the updated information so we can make the necessary changes for you.

Question: Can you help me check the order status and shipping timeframe?
Yes, I can help you with that. The order 100165840 is for over 20 cartons, which is considered a pallet. There is currently no tracking available for this order, but it should be updated on your dashboard under the order history tab once it's available. This order is shipping from our warehouse in Omaha NE and pallets typically take 10-12 business days to be delivered. Please continue to monitor y

When will I receive my pick order?
I have reached out to our donation placement team about this. I will update you at marisa@ruffhaven.org when they get back to me.

Where can I place donations and deliver them?
You can place donations and deliver them to any site that has credentials from the state in which they operate, tying them to your organization, and stating that they are nonprofit.

QUESTION: Are we allowed to partner with other nonprofits for donations?
No, the goods sourced through Good360 must be given directly to those in need at no cost. Organizations must be approved by us to distribute to other nonprofits.

Why is my account disabled and why am I unable to reset my password?
The issue may not be with your account being disabled, as I am able to log in as you. It could be due to server issues or potential problems with your internet connection. Please try clearing your browser cache, rebooting your system, and attempting to reset your password again. If the problem persists, it may be related to heavy traffic on our site. Thank you for your understanding and patience.

QUESTION: Why is my account temporarily disabled and how can I resolve it?
Your account is not disabled, as I was able to log in successfully. The issue may be on your end, such as browser or internet connection issues. Try clearing your browsing cache, rebooting your system, and trying again. If the problem persists, it could be due to heavy server traffic. Keep trying or wait for the issue to resolve itself. Thank you!

Can you provide an update on my account?
I apologize, but there are no tracking updates available for PRO number 301115061 at this time. If you have any other questions or need further assistance, please feel free to let me know.

Question: Why is my account disabled?
Your account is not disabled. It appears to be active and accessible from our end. The issue may be related to your browser or internet connection. Please try clearing your browsing cache, rebooting your system, and attempting to log in again. If the problem persists, feel free to reach out for further assistance.

Which phone number should I use to contact the Kiwanis International organization?
You can contact the Kiwanis International organization at (317) 875-8755.

Can you help me log in to my email account valarayhelpinghand@gmail.com?
I have corrected the issue with your account. You should now be able to log in and make edits to the address as needed. If you encounter any further issues, please feel free to reach out for assistance.

Can I change the name of the card holder on my order?
Yes, you can change the name of the cardholder on your order. Please provide us with the updated information so we can make the necessary changes for you. Thank you!

What is the fee for changing the delivery address on an almost two-month-old order?
The fee for changing the delivery address on an almost two-month-old order will most likely incur an additional charge, as the order is already in transit to be delivered to a different address. I have reached out to Logistics regarding this matter and will provide you with more information once I hear back from them. Thank you for your understanding.

Can you confirm if my order was automatically cancelled after being refunded?
I will look into this further and follow up with you. Thank you for bringing this to my attention.

Why hasn't my refund been processed yet?
Please provide the order number so that we can look into the status of your refund. Thank you.

Can I pay with my debit card again if the funds were returned?
Yes, you can pay with your debit card again if the funds were returned.

When will my order be delivered?
I have reached out to our logistics team for an update on your order delivery. Once I receive a response from them, I will be sure to give you a call with the information. Thank you for your patience and understanding.

What is the issue with my checkout process regarding unavailable stock and an invalid customer address?
It appears that there is an issue with your checkout process involving unavailable stock and an invalid customer address. Let's work together to resolve these issues promptly so you can successfully complete your order.

What is the status of my returned orders?
The refund for your returned orders will be processed once the items are received back in our catalog. Please note that this is a manual process and may take a few weeks to complete. Thank you for your understanding and patience.

Can you help fix my printer with scanner error for printing and scanning important documents?
I recommend checking the printer's manual for troubleshooting steps or contacting the manufacturer's customer support for assistance with resolving the scanner error. Additionally, you can also try restarting both your computer and printer to see if that resolves the issue. If you continue to experience problems, I suggest reaching out to a local technician or IT professional for further assistanc

Is Elmer's Give Back in Newport News, VA affiliated with a nonprofit organization?
Yes, Elmer's Give Back in Newport News, VA may be affiliated with a nonprofit organization if they have a parent NPO that sponsors them. You would need to register with their EIN and have their agreement to serve as your parent nonprofit.

Can you help me with ordering?
Yes, I can help you with ordering. Let me guide you through the process step by step.

Is the organization's account active?
Yes, your account is active. I have also made a setting change to assist with placing the order. Please try again and let me know if you encounter any further issues. Feel free to reach out for assistance in the future. Have a great day!

What documentation is needed for the next steps in the applied truckload program?
The organization must demonstrate an annual revenue of at least $50,000. Updated financial statements from the past 12 months are required. File a 990 form (not 990-N) unless the organization is religious. In that case, a 24-month profit and loss statement with a signed letter from a senior executive acknowledging these are correct to the best of their knowledge OR audited financials compiled by a

Can you help me locate my orders?
I can assist you with locating your orders. It seems that there may be a delay due to the recent switch in operations from Tennessee to Kentucky. Your orders are being staged but have not yet departed the warehouse. If you have any specific questions or need further assistance, please let me know.

What steps can I take to access a former employee's email connected to our charity account?
To access a former employee's email connected to your charity account, you can reach out to your email provider's customer support team for assistance. They may require verification of your identity and authorization to access the account. You can also consider updating the login credentials or transferring ownership of the account if necessary.

What is the donation opportunity for organizations in Madison, AL?
The donation opportunity for organizations in Madison, AL is no longer available. If you have any other questions or need assistance with something else, please let me know how I can help.

What is the process for accessing a charity account tied to a former employees email?
The process for accessing a charity account tied to a former employee's email involves creating a case at https://good360.org/contact-current-members. In the help ticket, please provide the name, email, telephone number, and address of the person who has taken admin control over your organization. Additionally, we will need a letter written on company letterhead approving this change for our recor

What is the status of three orders?
Please log into your dashboard and click on the "support" tab to create a help ticket. We'll provide an update for the three orders.

QUESTION
Order #100162882 has been staged for shipping but there is no tracking yet. We are currently experiencing longer delivery timeframes during the transition to the new warehouse and are working on improving this. Order #100164524 has been approved but is not yet staged for shipping. Is there anything else I can assist you with?

What is the status of my damaged items?
Please use the link below to submit a help ticket for the damaged items. https://good360.org/contact-current-members Is there anything else I can assist you with?

What is the status of my orders?
Both of your orders are still processing. They have been delayed due to a transfer of Amazon inventory from Gallatin TN to Good360's new warehouse in Mayville, KY. You should be receiving calls from the delivery carriers soon to schedule deliveries. We appreciate your patience and understanding regarding these Amazon delays. Is there anything else I can assist you with?

QUESTION: Why was my truckload application denied?
The denial of your truckload application was due to a lack of demonstrated distribution activity within the last 6 months. It is important to maintain an active website and/or social media presence, as well as participate in distribution events to meet the requirements. Feel free to reach out for more specifics on the denial if needed. Let me know if there is anything else I can assist you with.

When will my order arrive?
The order hasn't departed the warehouse so I can't provide an exact arrival date. My manager will follow up with you by the end of the day with an update on your order's status and estimated delivery time. If you have any further questions, feel free to contact us via email or by calling 832-641-6892. Thank you for your patience and understanding.

Question: Can I get an update on the shipping status of my recent orders?
Certainly, your tracking information for all orders can be found on your Good360 dashboard. Simply go to "Order History" under "Account Information," open the specific orders, and you will find a UPS tracking link near the shipping cost. Let me know if there is anything else I can help with.

What is the status of my recent order?
I am currently checking on the status of your recent order. Please give me a moment to provide you with the information. Thank you for your patience.

QUESTION: Can you expedite approval for my account access?
I'm sorry, but the application process takes seven business days for approval. Thank you for your patience and understanding.

How can I expedite access to my approved Treasury account?
To expedite access to your approved Treasury account, I recommend reaching out directly to the manager of membership. They will be able to provide you with more information and assistance in a timely manner.

Can you help provide school supplies for low-income families in your community?
I'm sorry, but Good360 only partners with non-profit organizations categorized as 501(c)3 public charities, faith-based organizations, and public schools. Daycares are not eligible for membership. You may want to reach out to 211.org for resources that could assist you and the families in need. Have a wonderful day.

What do I do if I am having trouble logging in to the football organization's website?
If you are having trouble logging into the football organization's website, please make sure you are using the correct email associated with your account. Check for any password reset emails in your inbox and follow the instructions provided. If you continue to experience difficulties, please reach out to our customer support team for further assistance.

What should I do if my email account's address has been changed?
If your email account's address has been changed, it is important to reach out to the organization that made the change and verify the details. They should provide you with a letter on their official letterhead approving the change. If you have any concerns or questions, feel free to contact them for further clarification.

How can I access my account?
Please click on the following link to create a help ticket and update your account: https://good360.org/contact-current-members. Provide the first and last name, as well as the company email address of the new company admin. Let me know if there is anything else I can assist you with.

QUESTION
Both of your orders are still processing and have been delayed due to a transfer of Amazon inventory. You should be receiving calls from the delivery carriers soon to schedule deliveries. We appreciate your patience and understanding. If you have any further questions, feel free to ask.

QUESTION
Thank you for your patience as we work through delays related to the transfer of inventory. Your orders are still processing and will be booked with a carrier soon. You can expect calls from delivery carriers to schedule deliveries shortly. We appreciate your understanding during this time.

How can I access my membership account?
If you have already submitted your documents, please allow up to 7 business days for the membership review process. Thank you for your patience.

Can you help me access my membership account?
If you have already applied, please note that it can take up to 7 business days for the membership review process. If you have submitted your documents, kindly allow this time frame for approval. Unfortunately, there is no way to expedite the process. Is there anything else I can assist you with?

What is the status of my partnership request?
It looks like the partnership was rejected and you were not billed for it. There was an error and the match was already slated for another NPO. I will reach out to those in charge of retail match and let them know about the situation. In the future, you can always look on your account to see what partnerships you have.

Can you help with items on Amazon pallets that did not pass quality control?
I can certainly assist with items from Amazon pallets that did not pass quality control. Please provide the order number and details of the damaged items so we can further investigate and offer a resolution. Thank you.

Where is my Lazy Boy order?
I apologize for the confusion earlier. Your Lazy Boy order has been booked with T-Force, but a tracking number has not been provided yet. Please check your email from vegasdispatch@mks-services.com for further updates on your order. Thank you for your patience.

What is the status of my refund?
The refund for order #100163324 has been processed. The authorization hold for the cancelled orders has been cancelled as well. If you have any further questions or concerns, please feel free to reach out to us.

Question: Can you check why my Lazy Boy order hasn't been picked from the warehouse yet?
I apologize for the inconvenience. It appears that your order has been booked with T-Force, but a tracking number has not been provided yet. I will follow up on this and ensure that your Lazy Boy order is picked from the warehouse promptly. Thank you for bringing this to our attention.

What is the status of my organization's approval and how can I provide a commercial storage address for shipping?
Your organization's application has been approved for membership. If you need to provide a commercial storage address for shipping, please ensure that the address is designated as a business/commercial location. This will be necessary if you are ordering pallets or gaylords, or if your order exceeds 10 cartons. Additionally, if you do not have a forklift or pallet jack available, you may need to a

When will the pallets be picked up?
The pallets will be picked up from our warehouse in Kentucky once a carrier has been assigned. I recommend checking back with us on Thursday for more information on the tracking status of your order. Thank you for your patience.

How to fund a South African NPO?
To fund a South African NPO, you can consider seeking grants from foundations, applying for government funding, hosting fundraising events, launching crowdfunding campaigns, reaching out to corporate sponsors, and cultivating relationships with individual donors. Additionally, developing strong partnerships and collaborations within the community can also help in securing financial support for you

When can I expect my donation to arrive?
I apologize for the delay in your order. Unfortunately, due to a transfer of inventory, we are unable to provide a specific date for delivery at this time. We appreciate your patience and understanding as we work to fulfill your donation as soon as possible. If you have any further questions or concerns, please feel free to reach out.

Why aren't my login credentials working?
Your login credentials may not be working due to a technical issue or an error in entering the information. I recommend double-checking your username and password for accuracy. If the issue persists, please contact our support team for further assistance.

When will my order be delivered?
Unfortunately, there is currently a delay with order #100162861 due to Amazon operations moving from Gallatin TN to Mayville KY. The inventory had to be relocated, impacting orders. We apologize for the inconvenience and appreciate your patience as we work on processing your two pallets in Mayville KY. Thank you for understanding.

What is the status of my order?
I have checked on your order and it was approved 16 business days ago. I have reached out to my logistics team for an update and will follow up with you next week. Thank you for your patience.

How can I cancel my orders?
To cancel your orders, you will need to remove the Amazon/NicePak Bulk item from your cart and place a separate order for that item. This will allow you to proceed with cancelling the rest of your items. If you encounter any issues, feel free to reach out for further assistance.

When will I be notified about my truckload approval application?
You will be notified early next week. There were some internal events that caused a delay. Thank you for your patience.

Question: How can I select a shipping method for my baby lotion order?
I have fixed the issue. You will need to exit the cart, refresh your browser, clear the cache, and then start the order over.

How can I donate to the National MS Society?
To donate to the National MS Society, you can visit their official website and find information on how to make a donation directly. You can also reach out to their office or local chapter for more specific instructions on how to contribute to their cause.

When will my order be delivered?
The order has not been assigned to a carrier yet, so we do not have tracking information or a delivery timeframe available at this time.

What is the legitimacy of the part-time delivery position Justin Shetui mentioned in the email?
The legitimacy of the part-time delivery position mentioned by Justin Shetui in the email is currently unknown.

Why was an illegal tracking device placed in my donation truckload without consent?
I apologize for any inconvenience this has caused. Please create a support case on our website or reply to the termination email with your concerns about the illegal tracking device in your donation truckload. Our compliance department will address this issue promptly. Thank you for bringing this to our attention.

What is the status of my order?
Order 100164660 was approved on Monday 4/15 but has not been staged for shipping yet.

How can I check on the status of my order?
You can check on the status of your order by providing me with the order number.

Why was the promo code not applied in Tallahassee?
The promotion ended yesterday at 2PM, which is why the code was not applied in Tallahassee. Thank you for reaching out!

What documentation is needed for membership if our organization is fiscally sponsored?
The documentation needed for membership if your organization is fiscally sponsored includes the Fiscal Sponsor/Agent 501(c)3 IRS determination letter, Fiscal Sponsor/Agent website with language supporting their role, recent 990 form or Annual Report listing affiliates/projects (including your organization), and a copy of the agreement with the Fiscal Agent. Please send these documents to fax@good3

How can I find help for my family in Leesburg, Virginia?
You can reach out to the 211 service by dialing 211 or visiting 211.org to connect with resources and assistance for your family in Leesburg, Virginia. They can help you find the support you need in your community.

When will my orders ship?
Please provide the order number so that we can check and provide you with an update on when your orders will ship. Thank you.

What is the status of my order?
The item you ordered, Nike Men's Shoes 9-13 1/2 Carton, is currently out of stock. As a result, your order has been closed and the payment will be voided. We apologize for any inconvenience this may have caused. If you have any further questions or need assistance, please feel free to reach out to us.

Question: Will my order be arriving tomorrow?
Yes, your order should be arriving tomorrow. The order number should be on the Bill of Lading for you to reference. If you have any other questions or concerns, feel free to reach out.

What is the status of my order?
Order number 100162660 has not been booked with a carrier yet. It should be booked within the next few days, and tracking information will be provided once it is available. Let me know if you need any further assistance.

What is the status of my last order?
The order for MV2021 AMZ Variety has not been booked with a carrier yet. It should happen soon as everything else has been done. The Amazon inventory was moved from Gallatin TN to Mayville KY, causing a delay, but it is still within our fulfillment window of 20 business days. Thank you for your patience.

What is the status of my reinstated donation for the truckload program?
The status of your reinstated donation for the truckload program is currently pending. Our Compliance department will provide an update by May 7th regarding the re-certification process. Thank you for your patience and cooperation in this matter.

Which African countries are accessible for donations to organizations?
Good360 only works with organizations classified by the IRS as a 501(c)(3) Public Charity located in the United States.

Can you provide an update on my order?
I have checked on your order and it appears that the SKU does not exist, so the order was cancelled. The money was not taken out of your account, only a hold was placed which should have been removed when the order was cancelled. As for the other order, there is no tracking information yet as it has not shipped. If you have any further questions or need assistance, please let me know.

Can you help me reset my password?
I can definitely help you reset your password. Just click on the password reset link sent to pastordeanna@gmail.com, choose a new password, save it, and wait 5-10 minutes before trying to sign in with the new password. Let me know if you need any further assistance!

QUESTION: Can you help fix the address mistake on my order?
I can see that the shipping address on your portal has been corrected, which is great news. Let me check with my logistics team to ensure that the address mistake on your order has been resolved. I will get back to you shortly regarding this matter. Thank you for bringing it to our attention.

Why can't I add the mattress to my cart?
The application process is currently on hold until later this week.

Can you help me add Amazon pallets to my shopping cart?
Please remove the Lowes item from your cart and you should be able to add the Amazon items. If you encounter any issues, feel free to reach out for further assistance.

Who can I contact about submitting a ticket for the retail partnership with last name Bodwin?
You can contact our team at customer service for assistance with submitting a ticket for the retail partnership with last name Bodwin.

Which retail partnership is associated with the person submitting the last name Bodwin?
The retail partnership associated with the person submitting the last name Bodwin is still under review. You should be hearing back this week, and if not, feel free to check in by Friday. Thank you for reaching out!

Where is my order?
Tracking information for your order may not be available if you ordered last week, as it typically takes 7-8 business days for carton donations, 8-12 business days for Discount Deal products, and 10-15 business days for bulk donations to provide tracking details. Please keep in mind that during peak shipping times and holidays, donations may take additional time to be delivered. Thank you for your

Where can I find the confirmation letter for my order?
You can find the confirmation letter for your order in your account under the order history section. Simply log in to your account on our store catalog and navigate to the order history tab to access the confirmation letter. If you need any further assistance, please let me know.

What is the status of my approved orders?
Order 100163308 was delivered on Saturday with UPS tracking number 1Z2290E90391279590. The three cartons from order 100163380 are expected to be delivered tomorrow with the tracking numbers 1Z2290E90393200606, 1Z2290E90393222860, and 1Z2290E90394703437. Order 100163333 is also expected to be delivered tomorrow with UPS tracking number 1Z2290E90392498173. If you have any further questions or need a

What is the status of the approval for receiving truckloads of Coca Cola cartons in Missouri?
The organization is currently not approved to receive truckload volume donations. To become eligible for truckload donations, the organization must meet certain financial and facility requirements, as well as demonstrate an active partnership with Good360. It is recommended to apply for approval through the provided link and allow 14 business days for the application team to review and reach out w

Truckload Application
Thank you for your interest in becoming a Truckload Approved Partner with Good360! Below you will find the requirements, timeline for review of application and the link to sign up: Requirements: 1. Financial Criteria: - The organization must demonstrate an annual revenue of at least $50,000. - Updated financial statements from the past 12 months are required. - File a 990 form (not 990- N)

Did you receive my TL application canned response?
Yes, I have received your Truckload (TL) application canned response. Thank you for submitting the necessary information. Our team will review it and reach out to you with any additional questions within 14 business days. Please expect a decision on your application within 30-60 days after submission.

Truckload Application
Thank you for your interest in becoming a Truckload Approved Partner with Good360! Below you will find the requirements, timeline for review of application and the link to sign up: Requirements: 1. Financial Criteria: • The organization must demonstrate an annual revenue of at least $50,000. • Updated financial statements from the past 12 months are required. • File a 990 form (not 990- N) un

Can I make a one-time donation to Skims?
Yes, you can make a one-time donation to Skims by visiting their website and following the instructions provided for donations. Thank you for your interest in supporting Skims!

What are the costs and timescales for a one-time donation to Skims' partnered organization?
To inquire about the costs and timescales for a one-time donation to Skims' partnered organization, please reach out to our member services hotline at 571-438-9997 and ask for Lucas. You can also submit your donation through this link: https://good360.org/give-donations. Our Corporate Development team will review your submission and provide you with the necessary information. Thank you!

What product did I receive?
You will receive your product on Monday, April 15 by 7:00 P.M. The UPS tracking information is available in your order history tab.

What is the schedule for pick up orders?
The schedule for pick up orders will be communicated to you via email when the donation is ready for pickup. If you have any further questions or need assistance, feel free to let us know. Thank you!

Can I place an order over the phone?
Yes, you can place an order over the phone by calling (703) 836-2121. Thank you for reaching out!

Shipping fees explained
What Are Shipping Fees? Shipping fees are costs associated delivering donated goods. While the specifics may vary depending on the organization and the nature of the donation, here's a general overview: Shipping Charges (Truckload Donations): - Shipping charges refer to the costs associated with transporting donated goods from the donor's location to the designated distribution centers or di

Admin Fees Explained
What Are Admin Fees? Admin fees are costs associated with managing and delivering donated goods. While the specifics may vary depending on the organization and the nature of the donation, here's a general overview: Admin Fees: - These fees ensure that the organization can sustain its operations and continue its mission of supporting communities in need. - Admin fees are typically calculat

Admin Fees Explained
What Are Admin Fees? Admin fees are costs associated with managing and delivering donated goods. While the specifics may vary depending on the organization and the nature of the donation, here's a general overview: Admin Fees: - These fees ensure that the organization can sustain its operations and continue its mission of supporting communities in need. - Admin fees are typically calculat

What is the process for ordering truckload donations for vetted nonprofit organizations?
The process for ordering truckload donations for vetted nonprofit organizations involves becoming truckload certified, which allows you to add truckload items to your cart and place an order without worrying about shipping fees. Currently, the truckload program is being revamped, so only cartons and pallets can be ordered at this time. Once you are approved for truckload orders, you will be able t

Question: How do admin fees and shipping fees work for donations, especially truckload donations?
Admin fees are calculated as a percentage of the total value of donated goods and help sustain our operations. Shipping charges for truckload donations cover transportation costs based on distance, weight, volume, and handling requirements. You pay these fees upfront when placing your order. Contact member services at 571-438-9997 for further assistance.

What is the process for donating to a fundraiser for organ transplants through Nike?
Donations received through Good360 cannot be used for fundraisers, raffles, auctions, or sold. They must be given directly to those in need free of charge.

What items are needed for the church to donate groceries in order to feed people in the community?
The first step is to register your organization for membership with Good360. Once registered, you can browse our catalog donations and add groceries to your cart. Simply pay the admin fee with a credit or debit card at checkout. This will allow you to access donated goods from over 500 retailers across the country for only a small handling charge.

What is holding back my last order from being shipped?
Your last order is currently pending booking after being approved on 04/02/24. Bulk donations typically take 15-21 business days to be processed. Thank you for your patience and understanding.

Admin Fees Explained
What Are Admin Fees and Shipping Charges? Admin fees and shipping charges are costs associated with managing and delivering donated goods. While the specifics may vary depending on the organization and the nature of the donation, here's a general overview: 1. Admin Fees: - These fees ensure that the organization can sustain its operations and continue its mission of supporting communities in n

Can you provide information on truckload donations and whether the admin fee includes shipping?
The truckload application is currently closed and we do not yet have a confirmed date for when it will reopen. If you are interested in being notified directly when it re-launches, you can complete the form linked here: https://www.jotform.com/240255031596049 Regarding admin fees and shipping charges for truckload donations, admin fees are separate from shipping charges. Admin fees help sustain t

What is the process for reinstating my organization's profile with the IRS after a name change?
The process for reinstating your organization's profile with the IRS after a name change involves submitting the necessary documentation, such as the Letter of Determination and any relevant forms, to fax@good360.org. Additionally, providing details about the new organization name and address will help in updating our records accordingly. Our Compliance office will further assist you in this matte

Can you provide details about the recent partnership order with Burlington?
Sure, I can provide details on the recent partnership order with Burlington Store #749- Elgin. The store has been approved to commence donations on 05/01/2024. Once they have donations ready for you, they will reach out. It is recommended to visit them next month to meet the manager. You only need to sign the Partnership Participation agreement once. If you could provide me with your email address

Question: Can you check on my delivery order, James?
I can certainly check on your delivery order for you. Please provide me with the necessary details so I can assist you further.

What is the status of my delivery?
Order 100162861 was created on 3/29/24. Please allow 10-12 business days for pallets and gaylords to be delivered. There is no tracking available yet for this order. Kindly check back with us on Friday to see if we have any tracking information for your order.

What is the process for adding an address to my account?
To add an address to your account, please log in and navigate to Account Information. From there, click on Addresses and then select the option to add a new address. If you encounter any difficulties, feel free to reach out for further assistance.

What happened to my order?
The last order was placed on 3/26/24. If a product is not available, the system will prevent the order from being processed. Can you provide me with the SKU number for further assistance?

Can the order be canceled?
The order 100163290 has not been canceled and is still being processed.

Can you please check the shipping status of my orders?
I can certainly check the shipping status of your orders for you.

When can I expect to receive my order?
Based on the information provided, you can expect to receive your order within the following timeframes: 8-12 business days for carton donations, 10-12 business days for Discount Deal products, and 15-21 business days for bulk donations (pallets/gaylords). Please note that during peak shipping times and holidays, there may be additional delays. Tracking information will typically be available with

When will my donation from Bath & Body Works be picked up?
I recommend that you click on the "support tab" located on your dashboard and create a help ticket. We'll assign the case to the program manager that overseas Bath and Body Works account. The program manager will reach out to provide an update.

Can I place a bulk order without providing a parent identification code?
Yes, you can place a bulk order without providing a parent identification code. If you encounter any issues or have further questions, feel free to reach out for assistance.

Question: How can I enter the country field when placing an order for a truckload from Home Depot?
To enter the country field when placing an order for a truckload from Home Depot, please ensure that you have selected "United States of America" from the drop-down menu. If you are unable to find it, try scrolling down or populating the other address lines first. Additionally, make sure your account default billing and shipping addresses are correctly set to avoid any issues during checkout. If y

What is the fax number to send finished application documents?
The fax number to send finished application documents is 555-123-4567.

Question: Why is my order not complete and showing an invalid address ID?
The order is currently pending review by our team before it is finalized. Your account does not have a default billing or shipping address, which may be causing the invalid address ID message. Rest assured, once the order is approved, you will receive a confirmation email. Thank you for your patience and understanding.

What is my tracking number?
The tracking number for your delivery should be provided tomorrow once it is booked with UPGF. Thank you for your patience and please let me know if there is anything else I can assist you with.

Is my phone number correct for delivery?
I will update the phone number on your account. Your orders haven't been assigned to a carrier yet.

Is my phone number updated for deliveries?
Yes, I have updated the phone number on your account for deliveries. Thank you for reaching out.

Question: Can you confirm if my application for a truckload donation has been approved?
It looks like your application for a truckload donation has been placed on hold until further notice. You may need to complete a new application as our direct truckload program is currently on hold. I recommend creating a help ticket by clicking on the "support tab" on your dashboard, and we can assign the case to Zoe to check the status of your TL application.

What items at JCPenney require a bol for ordering?
The items at JCPenney that require a BOL for ordering are usually large or bulk items that would be shipped via truckload.

Why am I unable to add donations to the cart?
It appears that you are unable to add donations to the cart because a default shipping address has not been added under the company admin account. Please log into the company admin account associated with email - info@matthew25projectpa.org and click on the addresses tab to add a default shipping address. Once this is done, please refresh your browser and you should be able to proceed with adding

QUESTION
What is the best number for me to reach you at?

QUESTION
Yes, the donated goods should only be used to further the organization's exempt purpose and for the care of those in need. If the youths receiving the donations meet that criteria, then it would be appropriate to distribute them.

Log in issues
I’ve reviewed your account, and all seems to be clear on my end. I can send you a reset password to troubleshoot too many failed attempts to log in. Here are some other troubleshooting steps we can run through: I have sent the password reset to (insert the email address for the account) Please reset the password using a computer Allow 2 minutes after reset to log back in. If the issue continues, w

Operating in other states
As your organization operates in other states, we request a copy of the business registration for that state(s). After review, we will authorize your organization to register a new account with Good360 in that state. The individual registering must be a point of contact for the organization and reside in the area. Please log into your dashboard and select support to create a case for our team to

Can I reapply?
Yes, you can reapply by submitting a case using this link https://good360.org/contact-current-members and requesting to have your account reinstated. Please provide the necessary information for our Compliance department to review. Allow 5-7 business days for a decision to be made. Let me know if you need further assistance.

Can we donate to your golf tournament?
I'm sorry, but all of our donations are sourced by our members and are required to be given strictly to the needy. Thank you for your understanding.

When was my order shipped?
Per logistics, currently we do not have tracking for order 100161906. Product has not been staged for shipping in Maysville yet. Please check back with us on Wednesday or Thursday to see if we have any tracking.

What is the status of my orders?
The status of your orders are as follows: - 100161143 has been booked with Tforce, but there is no tracking available yet. - 100161734 is still waiting to be booked with a carrier. If you have any further questions or need assistance, feel free to let me know.

Why am I unable to secure donations?
I have investigated the issue and believe it has been resolved. Please try again to secure donations.

When will the truckload applications be open for submission?
The truckload applications are anticipated to re-launch early Q2 of 2024. If you are interested in being notified directly when it re-launches, we encourage you to join the waitlist using the following link: https://www.jotform.com/240255031596049. Thank you for your patience and interest in partnering with Good360.

Where is my order?
Your order was returned to the sender because the receiving business was closed at the time of delivery. We apologize for any inconvenience this may have caused. Please create a help ticket through the support tab on your dashboard to request a resend of your order. Our team will escalate with the warehouse and follow up with you promptly. Thank you for your understanding and patience in this matt

How long does it take to submit IRS paperwork?
The registration process can take up to 10 business days, but can be immediate if you upload a digital copy of your IRS Letter of Determination. You can e-mail the IRS Letter of Determination to fax@good360.org if you cannot upload it.

Question: Why wasn't my order accepted by the bank?
The issue may be related to the dates and information provided on the "payment" screen or a discrepancy with the Billing Address you selected. I recommend double-checking all details to ensure they match your bank billing address. If you need further assistance, feel free to let me know.

Where is the breakdown of the fork lift located?
The breakdown of the forklift is located at https://catalog.good360.org/marketplace/liftgate.html.

Where is the location of the pallet that needs to be picked up due to a forklift breakdown?
The pallet needing to be picked up due to a forklift breakdown is located at https://catalog.good360.org/marketplace/liftgate.html.

What do I do about receiving the wrong size and dirty items in my order?
I recommend that you create a help ticket by clicking on the "support tab" located on your dashboard for the items that were dirty. Please provide photo evidence as well. Please include the information in the help ticket and we'll review the case. We will issue a credit/refund for the missing items.

When will my shipment arrive?
The driver typically calls the day or the day before the delivery to provide a general delivery window.

Why am I unable to add a shipping address for my order?
It appears that there may be an issue with adding a shipping address for your order due to the system requiring a street address for the default billing address. If you have a P.O. Box listed as your billing address, it might be causing some complications at checkout. I recommend double-checking the information provided and ensuring that all required fields are correctly filled out to proceed with

Where can I find Lancome products?
You can find Lancome products by clicking on the provided link. Let me know if you need any further assistance.

Did my order go through?
If it's listed in your order history, then it went through successfully. If you have the order number I can double-check.

What is the status of my orders?
Your account is active and you should be able to log in. Would you like me to send a password reset?

Can you assist with accessing my account and checking the status of my orders?
Yes, I can assist with accessing your account and checking the status of your orders. Please provide me with your account information so that I can help you further.

Why hasn't my login been approved yet?
Your login has not been approved yet because we are still waiting for your IRS determination letter. Once we receive this document, we will be able to review and approve your account. Please send the letter to fax@good360.org and allow 7 days for processing. Thank you for your understanding.

What do I need to do if my organization is already registered with another account?
You will need to provide the EIN number associated with your organization in order for us to look up your account. If your organization is already registered under a different account, please have the EIN number ready when you contact us so we can assist you further.

What is the status of my two orders?
Your account will be reactivated within 48 hours due to a resolved Compliance issue. I have not received today's tracking spreadsheet yet, but please check back in an hour for an update. Let me know if there is anything else I can assist you with.

Can't access account or check order status
I apologize for the inconvenience. Your account will be reactivated within 48 hours due to a resolved compliance issue. If you need assistance with tracking information, please check back in an hour for the updated spreadsheet. Thank you for your understanding.

Question: Have I completed all the necessary steps to be placed on the waitlist for truckloads?
Yes, you have completed the necessary steps to be placed on the waitlist for truckloads. You will receive an email from our nonprofit strategy team when the application re-launches in early Q2 of 2024. Thank you for your interest and have a great day!

Operating in other states
As your organization operates in other states, we request a copy of the business registration for that state(s). After review, we will authorize your organization to register a new account with Good360 in that state. The individual registering must be a point of contact for the organization and reside in the area. Please log into your dashboard and select support to create a case for our team to

When will my check be shipped?
I would recommend checking back on Friday, which will be 12 business days from your order date.

Which order number was paid?
Order number 100163873 was paid.

What is the status of my account approval?
Your account has been approved and is active. The email on the account is hannahdandoy@ccs.k12.nc.us. You should be able to access your account and the catalog for donations. If you need further assistance, feel free to reach out.

Why is my login still pending approval?
I apologize for the inconvenience. Your account is active and unlocked, but I will look into why your login is still pending approval. Let me investigate this further and get back to you with a resolution as soon as possible. Thank you for bringing this to my attention.

Can I order Stanley cups?
Yes, you can order Stanley cups. Keep an eye on the catalog and marketing emails for availability. Let me know if there is anything else I can assist you with.

Are Stanley cups available?
I'm sorry, but they are currently out of stock. Would you like assistance with anything else?

What is the status of my order?
I see that we requested information from you and you emailed us back about 15 minutes ago. We have not had time to review your order and the new information yet. Keep an eye out for any further emails, but as of this time I don't have an update for you on this order. It may take a few days. Check back if you do not hear anything by Thursday.

Why are Stanley Tumblers not allowing orders?
The Stanley tumblers are currently out of stock due to a high demand and limited supply of donated product. We apologize for any inconvenience this may cause. Thank you for your understanding.

Is there a membership fee for non-profit facilities?
Yes, membership with Good360 is free for qualifying 501(c)(3) public charities, faith-based organizations, and schools.

Question: Why am I receiving a debugging message when trying to checkout?
It seems that the debugging message you are receiving is due to your default billing and shipping address being in a "pending approval" status. I have approved both addresses for you, so please try clearing your browser cache and refreshing your cart to start over. You may need to log in again for the changes to take effect. Thank you for your patience and understanding.

Why is my card not being accepted?
I see 8 items in your cart at the moment. Some banks have daily spend limits that may be affecting your transaction. Have you tried using a different card? Additionally, our website works best on a computer with the Chrome browser. You can also try clearing your cookies and cache. Let me know if there's anything else I can help you with.

Is my order going through?
Yes, your order has been successfully canceled. If you have any further questions or concerns, please feel free to let me know. Thank you!

Why was my order not processed?
It appears that your order was not processed because it is still being reviewed by our order processing team. Please note that the vetting process can take 3-6 business days before an order is fully approved and shipped out. If you have any further questions or concerns, please feel free to reach out to us through Live Chat or by submitting a Help Ticket. Thank you for your understanding.

QUESTION
The account is active and unlocked. A reset password link will be sent to your email shortly. It is recommended to use a computer with the Chrome web browser for optimal performance on our website. Please wait approximately 3 minutes after resetting your password before logging in. If you have any further questions, feel free to ask.

When will my products be delivered?
Your products will be delivered within the following timeframes: - Carton donations: 8-12 business days - Discount Deal products: 10-12 business days - Bulk donations (pallets/gaylords): 15-21 business days Please note that during peak shipping times and holidays, deliveries may take additional time. Tracking information for your order will be available as follows: - Carton donations: 7-8 busines

Question: Why was my order cancelled and charged on my card?
The order was never billed. The hold authorization is a temporary charge. Since the order was closed, the bank will release those funds. This is the void authorization: Apr 1, 2024 12:13:18 PM Under Review Customer Not Notified Voided authorization. Amount: $1,075.00. Transaction ID: "7119879818546621404278"

What do I need to know about non-expiring miles?
Non-expiring miles do not have an expiration date, allowing you to accumulate and use them at your convenience. This can be a great benefit for frequent travelers or those who prefer to save up their miles for larger rewards. It's important to check the terms and conditions of your specific mileage program to fully understand how non-expiring miles work and any limitations that may apply.

Why am I unable to sign into my account?
Your account will be reactivated within 48 hours. There was a Compliance issue that has been resolved. Thank you for your patience.

Admin Fees Explained
What Are Admin Fees and Shipping Charges? Admin fees and shipping charges are costs associated with managing and delivering donated goods. While the specifics may vary depending on the organization and the nature of the donation, here's a general overview: 1. Admin Fees: - These fees ensure that the organization can sustain its operations and continue its mission of supporting communities in n

What is the status of my commercial lease order?
The order is currently under review by our member services team. The vetting process may take 3-6 business days. You will receive an email notification once a decision has been made on your order. Thank you for your patience and understanding.

What is the shipping status of my order?
One moment please while I review the shipping status of your order. This order was placed on 3/26 and has not been approved yet. Please allow 3-5 business days for approval, and you will be notified once it is processed. If you have any other questions or need further assistance, feel free to let me know.

Can you help me with account access issue?
I can definitely help you with that. It seems like your account is currently under review and cannot be approved because the IRS website does not have any reference to your organization. You can fix this by contacting your local IRS office and sending a copy of your latest IRS Letter of Determination to fax@good360.org. Is there anything else I can assist you with?

Why can't I log in?
The issue preventing you from logging in was that your default billing and shipping addresses were both in a "Pending Review" status. I have made modifications, but it may take up to 48 hours for the approved addresses to become active. If you continue to experience difficulties, please let me know how else I can assist you.

Can I speak to someone directly?
Our support line opens at 2pm EST, feel free to call us at 571 438 9997.

When can I expect my delivery order to arrive?
The order has not been staged for shipping yet. Once staged, a carrier will be assigned and you can expect tracking information within the next week. Thank you for your patience.

Which organization approved the truckload?
The organization that approved the truckload is not specified in the conversation.

Truckload Application
Thank you for your interest in becoming truckload approved with Good360. We want to inform you that our truckload application is currently closed. We anticipate re- launching it early Q2 of 2024. If you are interested in being notified directly when it re-launches, we encourage you to complete the form linked here. Join Wait List - https://www.jotform.com/240255031596049 We appreciate your patie

What is the latest update?
I am currently checking in with my logistics team regarding this order. It may take a little while to hear back from them. Can I have the best number to reach you and I will call you later once I hear back?

What is the status of my account application submission to the IRS?
You cannot be approved because your EIN, 99-1438657, does not appear on the IRS website. You should call your local branch of the IRS ("IRS office near me") in Google and ask them to update their website to show your organization. You may send that to fax@good360.org. It may help.

What is the tracking number for my order?
I will need to check with our logistics team for the tracking number of your order. I will follow up with you as soon as I have that information. Thank you for your patience.

What donation did I receive today?
The donation you received today is currently being processed and once approved, you will receive an email with pickup instructions.

Can you help me relocate my offline inquiry?
Yes, I can assist you with relocating your offline inquiry. Please provide me with more details so that I can help you effectively.

Is the contact listed for NMPP?
Yes, the contact listed is Adrienne Mercer from Northern Manhattan Perinatal Partnership.

What should I do if I want to place an order from a store that appears to be frozen?
Try refreshing the page or clearing your browser's cache. If that doesn't work, you can also try reaching out to the store directly through their contact information provided on their website.

What items did the organization purchase from SKIMS?
The organization purchased an assortment of beautiful dresses and slips from SKIMS. Sizes range from XS to 4XL, with most falling in the L-3XL range. Styles include cotton dresses, shorter party style dresses, slip dresses, t-shirt style dresses, and mini dresses. Please refer to the description for more details on the items received.

What is the status of my Burlington pick order?
I am currently looking into the status of your Burlington pick order. Please hold on for a moment while I gather more information for you.

What is the process for obtaining an authorization form to establish a partnership with the store?
You should be able to find it on the website when you log in. Under the Account Information tab, you will see Active Retail Partnerships. If you click that, it will show any partnerships you have and you should see a green button that says "auth Form".

Where is my order?
I apologize for the inconvenience, but it seems that the Nike Converse Shoes Size 5 and Below were not in stock. We will remove those items from your order and send you the rest of your items promptly. Thank you for your understanding.

QUESTION: Can I get a separate order for the broken item and have the cost credited back to me?
Yes, you can get a separate order for the broken item and have the cost credited back to you. Please submit a case through our website using the link provided: https://good360.org/contact-current-members. Thank you.

What is the retail partnership with CVS that I have not heard about?
The retail partnership with CVS involves expanding store locations to provide more convenient access for customers.

Can I donate to Haven Hope Children Center?
If Haven Hope Children Center is not registered with the IRS as a 501(c)3 public charity, they may not be eligible for donations through Good360.

Why was my order canceled and when will I receive my refund?
Your order was canceled due to no response from your end. Laurel Griffin in retail match sent you an email on 2/7/24 regarding this matter. If you did not respond within three business days, the order was automatically canceled. You will receive a refund for the payment that was voided by Laurel shortly. Thank you for your understanding and cooperation in this matter.

Why am I not receiving the email to reset my password?
It's possible that your internet provider has set up some firewalls...but try rebooting and see if that fixes the problem. I will send you another password reset email. You may need to contact your internet provider for assistance.

Can I get a discount on ordering truckload quantities?
The direct truckload program is currently on hold. Please check back with us on Monday for any updates regarding discounts on ordering truckload quantities. Thank you.

Can the items from the business office stock room, such as amenity kits, socks, eye masks, and toothbrushes be donated towards the upcoming upcycling event?
Yes, the items from the business office stock room, such as amenity kits, socks, eye masks, and toothbrushes can be donated towards the upcoming upcycling event. Thank you for considering this donation opportunity.

What is the information for getting on the waiting list for truck delivery in March?
You can reach out to Lucas at 571-438-9997 for information on how to get on the waiting list for truck delivery in March.

QUESTION
Is there anything else I can assist you with?

Question: How can I renew my membership if login information isn't working?
You can renew your membership by resetting your password. An email with a password reset link has been sent to the email address on file. Please check your inbox or spam/junk folder for the reset link. After resetting your password, wait 5-10 minutes before attempting to sign in again. If you encounter any issues, please let us know so we can assist you further.

What is the process to enroll in the truckload program?
Thank you for your interest in our truckload program. At this time, the application is closed but we anticipate re-launching it soon. Please complete the form linked here to be notified directly when it reopens: https://www.jotform.com/240255031596049. We appreciate your patience and look forward to potentially partnering with you in the future.

Question: Why does the desktop computer keep shutting down when I try to set it up?
The desktop computer may be shutting down due to a technical issue with the hardware or software. It is recommended to reach out to 3R Technology, the third party partner through whom you purchased the computer, for assistance in resolving this issue. If you continue to experience problems, please feel free to contact us and we will do our best to help troubleshoot and resolve the issue.

What is the current shipping status of my order?
The current shipping status of your order is that there is no tracking available at the moment. The donation for this order comes from a third-party partner who only provides tracking updates on the 15th and 30th of each month. Please check back on Monday for any tracking information.

Why is my donation not going through?
First, please check your cart for any errors or out of stock messages. It is possible that the item you are trying to donate is no longer available. Double-check your billing address and credit card information to ensure accuracy. If the issue persists, try clearing your internet browsing cache, rebooting your system, and attempting the donation again. Internet traffic or bandwidth limitations may

When will my truck load be processed?
The application process for truckload donations is currently on hold. A date has not been set as of yet, but it was supposed to be at the end of this month. Thank you for your patience and understanding.

Where can I find wall paint and flooring materials at Lowe's Home Improvement?
You can find wall paint and flooring materials at Lowe's Home Improvement by searching through their catalog or visiting the store in person.

What do I need to do regarding my non-profit organization's IRS status?
Sure, please provide your non-profit organization's name and EIN so that we can assist you with obtaining a copy of your IRS Determination Letter. Thank you.

What is the process to switch accounts from Cambridge to Islamic Society of Greater Houston?
To switch accounts from Cambridge to the Islamic Society of Greater Houston, please register the Islamic Society of Greater Houston as a 501(c)3 organization on our marketplace. Once that is done, we will inactivate the Cambridge account for you. Your information will remain confidential throughout this process. Let me know if you need any further assistance.

What type of truckloads does Grove know about and are they open?
Grove is knowledgeable about various types of truckloads and they are open for business. Feel free to inquire about specific truckload options with them.

Can you ship cartons long distances?
Yes, we can ship carton donations long distances. Delivery timelines may vary depending on the distance and shipping method chosen. If you have any specific questions or concerns about shipping cartons long distances, please feel free to reach out to us for more information.

What is the customer trying to order?
The customer is trying to order a donation and is inquiring about the status of the connection email being sent.

QUESTION: Can I increase my daily bank transfer limit for phone banking?
Yes, you can increase your daily bank transfer limit for phone banking by contacting our customer service team.

What is the SKU for the Walmart shopping cart?
I apologize for any confusion, but we currently do not have truckload approval at this time. Thank you for your interest in becoming truckload approved with Good360. You can join the waitlist by completing the form linked here: https://www.jotform.com/240255031596049. If you have any other questions or need further assistance, please let me know.

How can I reactivate my account and place orders?
To reactivate your account and place orders, please provide me with your account information so that I can assist you further. Thank you.

What items are available for donation?
An assortment of items, specifically Christmas items.

Why is my account locked?
Your account may have been locked because the email associated with it, Malcom@transcendstem.org, did not bring up an account. It seems there was a discrepancy which triggered the lockout. I have now unlocked your account for you.

Is the item purchase fee for Disney toys necessary?
The $0 admin fee for Disney toys was an error and the order will be cancelled. If you still wish to purchase the items, you may have to pay the regular admin fee. There is no obligation to proceed with the purchase if the fee is not acceptable. Rest assured, no payment authorization has been made so there will be no charges incurred. The items have been temporarily removed from the catalog until t

Can I order a truckload of food items from Harbor Light Worship Center's Operation Hands of Love Food Bank?
You are not currently truckload approved, but you can order cartons of food items. If you're interested in ordering pallets or gaylords, please submit financial documents such as your IRS 990 or profit and loss statement for the year 2023 through the documents tab on your dashboard. If you have any further questions, feel free to contact our member services hotline at 703-836-2121.

Can you clarify the added item purchase fee in my cart?
The added item purchase fee in your cart may be waived by Disney, so I recommend checking out quickly to claim it before another organization does. Remember that putting the item into your cart does not reserve it, so it's best to proceed with checkout if you want to secure the purchase without any additional fees. If there are any issues with the zero admin fee, you can always cancel the order la

Can I order food items in bulk for my non-profit organization?
Yes, you can order food items in bulk for your non-profit organization. Please click on the catalog home tab to browse our catalog for donations.

How can I order food items in truckloads online?
To order food items in truckloads online, you can reach out to bulk suppliers or distributors who specialize in large quantity orders. Simply search for wholesale food suppliers online or contact local distributors to inquire about their bulk ordering options. Make sure to provide specific details such as the type and quantity of items you need, delivery preferences, and any other requirements for

Why am I unable to add items to my cart?
It appears that your default shipping address was previously under review, but it has now been approved for use. Please try adding items to your cart again, and if you encounter any further issues, feel free to reach out for assistance.

Why was my order canceled?
Your order was canceled because additional information is required for orders including more than 10 cartons, a pallet, a gaylord, or furniture donation. This information is necessary to proceed with the order of this size and ensure smooth processing.

What is the process for coordinating a liftgate pallet jack delivery?
The process for coordinating a liftgate pallet jack delivery involves ensuring that you do not have a loading dock or forklift at your organization, as this will require the use of a liftgate. When placing an order for pallets and gaylords, be sure to request a liftgate service to safely unload the delivery at your location. If you have any further questions or need assistance with coordinating th

When can I expect my shipment to arrive?
The WalmartTX69711 assorted Walmart goods donation shipment is expected to be booked with a carrier by Friday or early next week. The carrier will then reach out to you to schedule a delivery date. Please check for updates on your dashboard and stay in touch until the carrier connects with you. Thank you for your patience!

Can I order swimwear in Florida?
Yes, you can order swimwear in Florida. Feel free to browse our catalog and place your order as usual. Let me know if you need any further assistance.

Where can I find something in the community?
You can find items in the community through our Good360 marketplace catalog, which offers a wide range of products to meet your mission needs. Feel free to browse the catalog at https://catalog.good360.org/marketplace/. Additionally, you can learn more about how to source donations through our marketplace by visiting this link: https://support.good360.org/partner/s/knowledge-base?url=How-to-Use-Go

What is the status of my orders?
The order was cancelled due to unavailability of the donation. Let me know if you need any further assistance with this matter.

Question: Will my recent pallet delivery be arriving next week as planned?
The six cartons should have been included with the gaylord. There is no reference to UPS shipping. I can have Logistics check that, but normally orders coming out of the same warehouse are comingled. Thank you!

Can I sell mattresses to raise funds for my organization?
No, donations can only be given to the needy free of charge. You cannot use donated goods for raffles, auctions, or any fundraising activity. Please refer to our Master Donation Acceptance Agreement for more information.

Can I upload pictures of the warehouse and forklift area tomorrow since my certification expires today?
Yes, you can upload pictures of the warehouse and forklift area tomorrow. Once we receive your recertification items, your certification should be reinstated right away. Thank you!

Can you reset my password?
I have sent a reset password link to your email, please check and follow the instructions to reset your password. If you encounter any issues, feel free to reach out for further assistance.

Can you place a Grainger load in my cart for me?
I'm sorry, but all of the Grainger truckloads are currently out of stock.

How can I pay bills without invoice numbers?
You can pay bills without invoice numbers by using the order number associated with your purchase. Our Finance department should be able to credit your payment using the order number provided in your account history. If you encounter any issues, please let us know so we can assist you further.

Why is the support ticket system no longer showing on the dashboard?
I apologize for any inconvenience. The support ticket system may not be showing on the dashboard due to a technical issue or update. I recommend reaching out to our customer support team for further assistance at https://good360.org/contact-current-members. Thank you for bringing this to our attention.

Truckload Application
Thank you for your interest in becoming truckload approved with Good360. We want to inform you that our truckload application is currently closed. We anticipate re- launching it March 2024. If you are interested in being notified directly when it re-launches, we encourage you to complete the form linked here. Join Wait List - https://www.jotform.com/240255031596049 We appreciate your patience an

What should I do if I am a new user and cannot order trucks due to missing information or errors on the website?
If you are a new user and unable to order trucks due to missing information or errors on the website, we recommend reaching out to our support team for assistance. You can contact us via email at [email protected] or by phone at 703-836-2121. Our team will be happy to help resolve any issues and guide you through the process of becoming truckload approved.

What is the status of my order?
Your order was placed on 3/19 and is currently under review. It has not yet been processed. Please note that the vetting process can take 3-6 business days before approval and shipment. Tracking information will be available within the timeframes mentioned in our previous message. If you have any further questions, feel free to reach out through Live Chat or by submitting a Help Ticket. Thank you

Is Emily Lucas testing something with this chat?
It is possible that Emily Lucas is testing something with this chat by asking for assistance.

What is the status of my order?
The status of your order is currently being addressed through a help ticket with case number 00065580. I will provide you with an update as soon as possible. Thank you for your patience.

Why can't I add the Disney donation to my cart in Baytown, TX?
I apologize for the inconvenience. It seems there was a glitch with our website upgrade that affected your ability to add the Disney donation to your cart in Baytown, TX. I have fixed the issue on my end. Please try again after clearing your browser cache and deleting all browser cookies. If you encounter any further problems, please let me know so I can assist you promptly. Thank you for your und

Which email notification is supposed to be sent?
The email notification that is supposed to be sent will confirm the closure of the duplicate orders.

Why is my order not processing?
It appears that there may be an issue with the item "Men's Football Jerseys from Nike" being out of stock, which is preventing your order from processing. I recommend removing this item from your cart and trying to process your order again. If you continue to experience difficulties, please try logging out and back in, clearing your cookies and cache, or contacting customer support for further ass

Can I place an order?
Yes, you can place an order. If you encounter any issues during the process, feel free to reach out for assistance.

How is the process of receiving truckloads for my order going?
I have checked the status of your order and unfortunately, tracking is not available yet. Please allow 10-12 business days for pallets/gaylords to be delivered. As for becoming truckload approved with Good360, our application is currently closed but we anticipate re-launching it by the end of March 2024. If you would like to be notified directly when it re-launches, please complete the form linked

Is my order complete?
I can help you with that. Can you please provide me with your order number so I can check the status for you?

Where is my order?
Your order is scheduled for delivery tomorrow by 7:00 P.M. You can track it using the UPS tracking number 1Z2290E90399554232 on Google. Let me know if you need any further assistance.

When will my order arrive?
Your order is scheduled to arrive tomorrow, March 22 by 7:00 P.M. Thank you for reaching out!

When will my order ship?
Your order is scheduled to ship next week as bulk orders typically ship 10-12 business days after approval.

What potential issues may arise with the account?
The potential issue that may arise with the account is that the organization has been classified as a 501(c)(3) Private Foundation, which makes it ineligible for membership with Good360. In order to resolve this issue, the organization will need to reach out to their local IRS to be reclassified as a 501(c)(3) Public Charity and provide a reclassification letter from the IRS to email - fax@good360

What is the correct order ID for tracking update?
The correct order ID for tracking update is 100160374.

What packages are coming?
The Burlington store will contact you when they have donations ready and can tell you how many packages they have.

QUESTION
Sure, I can help you with that. The order has been approved and booked with a carrier, but it hasn't been picked up from the warehouse yet. Once it's picked up, a tracking number will be generated. Let me know if there's anything else I can assist you with.

Can lab workers donate blood during Nike's celebration of Lab Week next month?
Lab workers can donate blood during Nike's celebration of Lab Week next month as long as they meet the eligibility requirements set by the blood donation center. It's a great way to give back to the community and support a good cause.

Can I send documentation via email instead of fax?
Yes, you can send documentation via email instead of fax.

Question: Can FedEx Freight verify if my shipment is being sent to the correct address in Anderson, Indiana?
I have notified the logistics team about the address issue and they will reach out to FedEx Freight to verify if your shipment is being sent to the correct address in Anderson, Indiana.

Where can I find available products in Burlington Chesterfield location?
You can find available products in the Burlington Chesterfield location by visiting our catalog and entering the zip code for your organization. Search within a 50-mile radius to see any new partnerships that are available in that area. If you're interested in the Burlington partnership, add it to your cart and proceed with checkout. Please note that admin fees will need to be paid upfront. If you

What is the process for ordering pallets to be eligible for truckloads, and how does receiving merchandise that wasn't ordered affect this?
The process for ordering pallets to be eligible for truckloads involves your organization must order the equivalent of 24 pallets/gaylords during your membership with Good360. Ordering pallets is a requirement for becoming truckload approved, and not ordering them would affect your eligibility.

Why can't I log into my membership account?
It seems that your account may still be in the process of being approved, as it can take 3-5 business days for this to happen. If you have been waiting longer than that timeframe, please reach out to our support team for further assistance.

Why was the order canceled?
The order was canceled because a request for a business address sent via email on 3/7 to aliyah@womenwithvisionatl.org was not responded to within the allotted time. To proceed, please submit a help ticket using the link provided and update the email address before placing the order again. Thank you.

What is the status of available carton tracking?
The order has been approved but there is no tracking information available at this time. Bulk orders typically have an estimated delivery time of 15-21 business days. You can find more details on shipping basics and timelines in the link provided: https://support.good360.org/partner/s/knowledge-base?url=Shipping-Basics-Time-Requirements

Are tracking updates available?
Tracking updates are not available at this time. For more information on shipping basics and timelines, please refer to the link provided: https://support.good360.org/partner/s/knowledge-base?url=Shipping-Basics-Time-Requirements

What status update programs are available for download?
There are various status update programs available for download, such as Hootsuite, Buffer, and Sprout Social. These tools can help you manage and schedule your social media posts effectively.

When is my expected delivery date?
The expected delivery date for your order is currently not available, as the tracking information is only updated on the 15th and 30th of each month. Please check back on Monday for more information regarding your delivery date. Thank you for your patience.

What is the expected delivery date of my items?
The expected delivery date for your items is currently unknown as there are no tracking updates available at this time. Please check back on Monday for any potential updates on the status of your order. Thank you for your understanding and patience.

Why was my order canceled?
Your order was canceled because you reached the number of allowed Paper Store pickups.

When will I receive my refund for the duplicate charge on my local pickup order from The Paper Store in Littleton, MA?
The refund for the duplicate charge on your local pickup order from The Paper Store in Littleton, MA was submitted on 3/11/24. Please allow 7-10 business days for the refund to reflect with your banking institute.

Where can I find Skims swimwear and sleepwear in Fabletics Woodlands store?
I'm sorry, but all SKIMS swimwear and sleepwear is currently out of stock at Fabletics Woodlands store. These items are donated to us, so we don't have a specific timeline for when they will be available again. If you have any other questions or need assistance with something else, feel free to let me know. Thank you!

Why can't I login?
Your application is currently in review. Please allow 3-5 business days for a status update. Depending on approval, you will be notified via email on the status of your application.

Why can't I login?
It seems that your application is currently in review. Please allow 3-5 business days for a status update. You will be notified via email on the status of your application, including login information if approved. Thank you for your patience.

Which donation platform should I use?
I recommend using a reputable donation platform such as GoFundMe, PayPal Giving Fund, or Donorbox. These platforms offer secure payment processing and provide easy ways for donors to support your cause. It's important to choose a platform that aligns with your organization's needs and goals. If you have any specific requirements or questions about choosing a donation platform, feel free to reach o

What is the status of my account review at Alum Creek Elementary School?
Your account is currently in review status. Please allow 3-5 business days for us to review your account. Once approved or denied, you will receive information regarding the status of your application. Let me know if there is anything else I can assist you with today.

Why does the system keep asking for my billing address even though I've already entered it?
It is possible that the system requires your billing address to be entered multiple times as a security measure to ensure accuracy and prevent errors. This extra step helps to confirm that the information provided is correct and matches the details associated with your payment method. Thank you for your understanding.

Was my order stolen?
I apologize for any confusion, but it appears that the remaining items on your order are still in transit from a different warehouse. Rest assured, they should be arriving soon. If you have any further concerns or questions, please feel free to let me know.

What is the issue with ordering pallets?
The issue with ordering pallets is that some Amazon pallets have limits, so it is important to pay close attention to those limits when placing an order.

What is the status of my check order?
The order for your check has been approved and booked. There is no tracking available at the moment, but please check back with us on Friday for an update.

What is the issue with adding automotive hardware items to the cart on HDI Wholesale's website?
The issue with adding automotive hardware items to the cart on HDI Wholesale's website has been identified and resolved. Thank you for your patience.

QUESTION
I can resend the email to you. Please confirm the email address for me.

Can you help me unlock my account?
Yes, I can assist with unlocking your account.

Can you help me unlock my account?
I have created a ticket for you and IT to address the issue with unlocking your account. Please allow 3-5 business days for us to work on this and get back to you. Thank you for reaching out, have a great day!

What is my order status?
I will check on your order status for you.

Question: Can you check the donation order and add the missing items to the cart?
I'm sorry, but I am unable to add items to an existing order. You would need to place a new order for the missing items. Thank you for your understanding.

Can I get a refund for the incorrect pickup location that was listed on my order?
Yes, you will be receiving a refund for the incorrect pickup location listed on your order.

Question: Why was a truck load received today that wasn't ordered?
Please create a case through the "Support" button on your Good360 dashboard with the following information: 1) The order number, 2) Photographs of the items received, 3) Percentage of donation that is usable, and 4) Preference for refund or store credit. Thank you.

What should I do if the internet went down and my account is marked as inactive?
If your account is marked as inactive due to internet issues, please try troubleshooting your internet connection first. If the issue persists, you may contact our support team for further assistance and guidance on how to reactivate your account. Thank you.

What is the status of my recent order?
The order is currently in transit with Southeastern Freight Lines. You can track the delivery using the PRO number 327444894 on their website or by contacting their office phone at (803) 794-7300 or toll-free at (800) 637-7335. I have also resent this information to you via email for your convenience. Let me know if there is anything else I can assist you with.

What do I do if my account is having problems during the registration process?
If your account is experiencing issues during the registration process, it may be due to discrepancies with your EIN not being listed on the IRS website. I recommend contacting your local branch of the IRS to address and resolve this issue. If you require further assistance, please feel free to let me know.

What is the issue with the log chart?
The issue with the log chart is that a password reset is needed for correctivecm@gmail.com. A password reset link has been emailed, and after resetting the password, please wait 5-10 minutes before attempting to sign in. If there are any further issues, please give us a call at 703-826-2121 after 2pm. Thank you.

How do I add my project to GlobalGiving?
To add your project to GlobalGiving, you will need to visit their website at https://www.globalgiving.org/ and follow the instructions provided on how to create a project page. If you encounter any difficulties during the process, feel free to reach out to their support team for assistance.

Question: Can Home Depot support and sponsor a philanthropy project for our community members?
You would have to contact Home Depot. Good360 and Home Depot are two separate companies. I do apologize for that. Have a great day!

How can I make a split payment for a truckload purchase using two cards?
I'm sorry, but we only allow one card to be used for payment.

What is the current status of my account?
Your account is still pending review, as we are awaiting the IRS Determination Letter. This letter designates the nonprofit category of your organization, particularly confirming that it is a 501(c)3 public charity. Please send a PDF copy of this document to fax@good360.org for further processing. Thank you for your cooperation.

Why is my account locked after attempting to sign in twice?
Your account may have been temporarily locked as a security measure after multiple unsuccessful sign-in attempts. This is done to protect your account from unauthorized access. If you need further assistance or would like to unlock your account, please contact our customer support team for help.

Why is my account locked and how can I reset my password?
I recommend that you use a desktop/laptop computer and Chrome for your browser. I will send you a reset password link, please wait 10 minutes before you reset your password.

Can church credit card be used for reimbursing billing and buying items from local school resource center?
Yes, a church credit card can be used for reimbursing billing and purchasing items from a local school resource center. It is recommended to speak with your church regarding the reimbursement process for any purchases made.

What is causing repeated password issues when trying to order items for the community?
The repeated password issues when trying to order items for the community may be caused by browser cache, system reboot, or heavy internet traffic. If you have not received the reset link in your inbox, please check your spam folder as well.

Can you help with items for homeless/less fortunate individuals?
Yes, we can assist with providing items for homeless or less fortunate individuals. Please create a case through the support button on your Good360 dashboard and provide details about the specific donations needed for this cause. Thank you.

Question: Why does my account keep getting disabled and why can't I log in to order items for the neighborhood kids?
It seems like there may be an issue with your account security that is causing it to be disabled. Please try resetting your password using the link I sent you and make sure to follow the instructions carefully. If you continue to experience difficulties, please reach out to our customer support team for further assistance. Thank you for your patience and understanding as we work to resolve this is

QUESTION
Thank you for your inquiry. It is possible that the store personnel are not yet aware of the donation program, as it may be in the process of being implemented. We recommend waiting up to 90 days from the official start date before reaching out to your partnered store. If you have any further questions or concerns, please feel free to contact us again.

What should be done about the discrepancy in the number of pallets received according to the Bill of Lading?
Please create a case and upload photos of the truck without double-stacked pallets, along with the Bill of Lading. It's important to document all loads for future reference when filing a claim. This discrepancy will be resolved by Monday once the necessary information is provided. Thank you for your cooperation.

Question: Why is my order taking longer than anticipated?
I apologize for any inconvenience this may have caused. It appears that the delay in your order is due to a lack of tracking information at this time. I have requested an update from our Logistics department and will follow up with you as soon as possible. Thank you for your patience and understanding.

What is the status of my account review?
Your account is pending approval as we have not received a copy of your IRS Determination Letter. Please resend a PDF copy to fax@good360.org for review. Thank you for your cooperation.

Why am I unable to sign into the website?
It seems like you may be experiencing some technical difficulties with logging in. Have you tried clearing your browser cache and cookies, as well as using a different device or browser? If the issue persists, we can create an IT helpdesk ticket for further assistance. Additionally, please ensure that you are navigating to the correct page where the login button is located. Thank you for your pati

Question: Can you unlock my account if the password reset doesn't work?
If the password reset doesn't work, please let me know and I will assist you in unlocking your account.

Question: Can I get a refund for my lost transit order?
You can request a refund for your lost transit order by submitting a help ticket through your account. Please provide all relevant information, including the tracking number and details of the lost order, so that we can assist you with processing your refund promptly. Thank you for your patience and cooperation.

When will my check order be approved?
It appears that Jan in compliance is currently working on approving your check order. Thank you for your patience, and we will notify you as soon as the order has been approved.

Can I place an order?
Yes, you can place an order. If you're experiencing any issues with the checkout process, try clearing your internet cache and refreshing your browser. If you continue to encounter problems, please let me know so I can assist further.

What is the status of my account review request?
Your account review request is still pending approval as we have not received a copy of your IRS determination letter. Please resend the document to fax@good360.org for further review. Thank you for your cooperation and patience in this matter.

Can I purchase Fabletics items in Scottsdale, Arizona?
Yes, Fabletics items can be purchased in Scottsdale, Arizona. Let me know if you need any assistance with your purchase.

QUESTION
Yes, you can send the IRS Determination letter to fax@good360.org. Let me know if there is anything else I can assist you with.

Which retail partners need to be renewed?
Burlington Store #172- Poughkeepsie and Burlington Store #450- Middletown are pending approval for renewal.

Where can I renew my account?
You should receive an email from our retail match team with the start date for Burlington Store #172- Poughkeepsie and Burlington Store #450- Middletown.

What is the status of my truck load application?
The direct truckload program is currently on hold as we are waiting to hear back from our non profit strategy team regarding a date for accepting new applications. Thank you for your understanding and patience.

Why can't I add truckloads to my cart?
It seems like there may be an issue with adding truckloads to your cart. Have you tried clearing your internet cache and refreshing your browser? Additionally, ensure that you are using a desktop or laptop computer with Chrome as the browser. If the problem persists, please let me know so we can further assist you.

Why am I unable to purchase a truckload?
You may be unable to purchase a truckload due to it being approved for Domestic Distribution ONLY.

Can you confirm the approval of my donation and provide assistance to volunteers?
Yes, I can confirm that your donation order 100159520 has not been approved yet. As for assistance with volunteers, please let me know how I can help further. Thank you.

Question: Is shipping and handling included in the price shown in my cart?
Yes, the price shown in your cart includes shipping and handling fees. If you have any further questions or need assistance with anything else, please feel free to let me know.

What should I do if I forgot my password and cannot create a new one?
If you forgot your password and cannot create a new one, you can request a password reset email to be sent to your account. This will allow you to set up a new password and regain access to your account.

When does my donation expire?
Your donation expires on 7/1/24.

What shows are available at The Paper Store in Clifton, MA?
The Paper Store in Clifton, MA offers a variety of shows. Please check their catalog for the most up-to-date information on available shows.

How do I add billing information to complete my order?
To add billing information and complete your order, please click on the checkout button and proceed to the payment section. Input your credit card details, including the card number, expiration date, CVV code, and billing address. Make sure all information is accurate before submitting your order. If you encounter any issues during this process, feel free to reach out for further assistance.

What should I do if I am unable to place an order due to a mistake with the payment process?
If you encounter an error related to the payment method when trying to place an order, it is advisable to contact your banking institute for assistance. Please log out and attempt the transaction again. If you require further help or advice, feel free to let us know how we can assist you further.

Why is my Nike shopping cart not allowing me to purchase a truckload and how can I contact someone to process the order?
It seems that there may be some technical issues with your Nike shopping cart preventing you from purchasing a truckload. I recommend checking for any errors or out of stock messages in your cart, ensuring that your billing address and payment information are correct, and trying again after clearing your browser cache or rebooting your system. Unfortunately, we are unable to process orders over th

Is there anything else I need to provide for my application to be completed?
You will need to upload a copy of your IRS determination letter to complete your application. Please contact the IRS to obtain this document and email it to fax@good360.org. Let me know if there is anything else I can assist you with.

What is the status of my order?
I'm currently waiting for an update on the status of your order from Logistics. Once I have more information, I will provide you with an update via email. Thank you for your patience.

Are Gaylord pallets available for apparel and beauty items?
Gaylord pallets are typically used for bulk storage and transportation of goods. They can be suitable for apparel and beauty items, depending on the specific needs and requirements of your business. It is recommended to check with your supplier or logistics provider to determine if Gaylord pallets are a viable option for storing and shipping these types of products.

What do I need to update in my account in order to purchase a truckload amp?
To purchase a truckload amp, you will need to update the information in your account that is currently causing the approval process to be on hold. This may include providing the correct EIN or any other required documentation. Please review and update your account accordingly to proceed with purchasing a truckload amp. Thank you for reaching out for assistance.

What is the status of my order?
The order has been cancelled. Lucas will provide you with further details shortly.

Can you help me log in?
I can help you with that. Your account is currently pending review and it may take 2-5 business days. If you do not receive any follow-up emails after the 3-5 business days, please reach back out for further assistance.

What sizes of baby clothes are available for ordering?
Unfortunately, in the product description, we note that style, color, and size assortment vary by carton and cannot be guaranteed. We also offer pallets and gaylords for ordering.

What is the status of my truckload bulk orders?
I have checked with Logistics and it appears that your truckload bulk orders, order numbers 100158217 and 100157976, are still waiting to be booked with a carrier. I recommend creating a help ticket through the support tab on your dashboard for further assistance and updates on the status of these orders. Thank you.

Can you track my order?
I have checked with Logistics and it appears that your order has not been booked with a carrier yet. Please allow some time for this to be completed, as it should happen sometime this week. If you have any further questions or need assistance, please feel free to reach out.

When will my order be approved and shipped?
Your order is currently stuck in the M2 Dashboard app and has not migrated to the NetSuite order processing app yet. The order processing team will need to move it manually. I recommend signing up for the waitlist provided in the link you shared, as they are estimating a rollout by the end of March. For specific information on your shipment with PRO Number 327444771, please refer to Southeastern F

What is the status of my order?
The orders 100157976 and 100158217 are still waiting to be booked with a carrier. Please allow some time for this process to be completed, as it should happen soon. If you have any further inquiries or need more information, please feel free to reach out.

When will my order be approved and shipped?
The order processing team will manually move your order from the M2 Dashboard app to the NetSuite order processing app. You can sign up for the waitlist at https://www.jotform.com/240255031596049 to be notified when it rolls out. The estimated delivery for PRO Number 327444771 with Southeastern Freight Lines is 03/06/2024. As for SKU PHWalmartTX, if there is no specific pallet count provided, it m

What is the process for donating discarded windows and other items to Home Depot Installation Services building services?
The process for donating discarded windows and other items to Home Depot Installation Services building services can be completed by filling out the application provided in the link. A team member from our Corporate Development team will reach out with further instructions once the application is submitted. Thank you.

What is the tracking number for my order?
The tracking number for your order is 100158217.

When will my order be approved?
Your order is expected to be approved by the end of March. You can sign up for the waitlist at https://www.jotform.com/240255031596049 to receive notifications when it rolls out.

What is the status of my order?
The order #100158648 was placed on 02/22/2024 and approved by the order vetting team on 02/28/2024. It is currently waiting to be booked with a carrier for delivery. Please note that truckload orders typically take up to 30 days to fulfill, but it should be booked this week. Thank you for your patience and understanding.

When will my orders be shipped?
Orders 100155686 and 100158980 are shipping from our warehouse in Gallatin, TN. Please allow 10-14 business days for your cartons to be delivered. Unfortunately, tracking is not available for order 100155686 at this time. I will reach out to logistics to provide an update on the status of both orders. Thank you for your patience and have a wonderful day!

When will the truckload applications open again?
The truckload applications are expected to open by the end of March. You can sign up for the waitlist at https://www.jotform.com/240255031596049 to receive notification when they roll out.

When will my order be shipped?
Your order is scheduled for delivery on 03/06/2024.

Which football jerseys have been sent and when can I expect my second order to be delivered?
Order 100158840 was created on 2/26 and tracking will be available once it's ready. Order for Burlington retail match partnership is under number 100159586. For the pallets, order processing may take up to 10-14 business days for delivery.

What is the process for changing an organization's name?
To change your organization's name, you will need to provide a copy of an updated IRS Determination Letter reflecting the new name. This process can be initiated by logging into your account and creating a help ticket under the "support" tab. If you have any further questions or need assistance with this process, feel free to reach out.

What is the process for becoming a community redistribution partner at your nonprofit warehouse?
Please click on the "support" tab located on your dashboard and create a help ticket. The help ticket will be assigned to our non profit strategy team. A team member from our non profit strategy team will assist you with any questions that you may have regarding becoming a Redistribution Partner.

Unable to add Macy's Los Angeles partnership contract to shipping cart. Why?
The Macy's Los Angeles partnership contract is currently not available for selection in the shipping cart. This could be due to various reasons such as inventory restrictions or technical issues. I recommend reaching out to our customer support team for further assistance with this matter. Thank you.

What are the retail partnerships available in Las Vegas?
The retail partnerships available in Las Vegas are up to 5 for Burlingtons and up to 3 for CVS. Let me know if you need more information or assistance with anything else.

QUESTION
Yes, I can send you an email to provide an update regarding order 100157676.

How much is the total cost for transportation of the truckload donation?
To determine the total cost for transportation of the truckload donation, proceed to the checkout page and view the shipping cost displayed. If there are any updates or changes to the approved address, please contact Compliance Manager for further assistance.

Can I pay with a debit card since there are not enough credits to place an order?
Yes, you can pay with a debit card since there are not enough credits to place an order.

When can I expect my order?
You can expect your order to be processed and shipped within the next 14-21 business days. Please reach out in the next 10-15 business days for a status update. Thank you.

Can I place an order for a single stacked truckload of assorted Disney Encanto toys?
I'm sorry, but your organization is currently not certified to receive truckload orders. The new Direct Truckload Program is being modified and applications are not being accepted at this time. Thank you for understanding.

Question: Why hasn't my CVS partnership account been cancelled and why haven't I received an explanation?
I apologize for the inconvenience. It appears there was an error in the system causing a delay in processing your CVS partnership account cancellation. I will escalate this issue to ensure it is resolved promptly and provide you with a detailed explanation as soon as possible. Thank you for your patience.

QUESTION
Can I assist you with anything else?

Why was my order canceled?
Your order was canceled because another Good360 member had already sourced the partnership for that particular item. It was not taken down from the catalog, so it was sourced in error. If you have any further questions or need assistance with anything else, please feel free to let me know.

How do I unlock my locked account?
It looks like your account has been revoked due to not filing taxes for three consecutive years. According to the IRS website, your organization is still on the auto revocation list. Please reach out to the IRS to get this rectified. Once done, please email a copy of your reinstatement letter to fax@good360.org to have the account made active. Once received and reviewed, your account will be updat

What is the status of my truckload address approval and donation?
The truckload address approval for 5213 Grays Ave is not permanent as it does not meet the minimum requirement of 1000 sq ft. The Compliance Manager will be in contact with you via email regarding the status of your truckload address approval and donation. Thank you for your patience.

When will the Ferguson truck order arrive?
The Ferguson truck order for assorted Walmart goods is currently pending approval. Due to the high volume of this donation, please allow up to 6 weeks for shipping details to be provided once the order is approved. Thank you for your patience.

QUESTION: Can you assist me with my order submission?
Yes, I can assist you with your order submission. Please provide me with the necessary information and documentation required to complete the vetting process for your order.

What carrier is delivering my order?
The carrier delivering your order is FedEx Freight Economy - FXNL. Tracking information will be available once the carrier picks up the pallets from the warehouse. Please check back with us on Friday for further updates.

Question: What tax exempt number should I enter for the annual spring basket auction?
For the annual spring basket auction, you should enter your organization's tax-exempt number provided by the IRS.

Can you help me with payment issues for renewing my Amazon order on Aldi?
I can certainly assist you with payment issues for renewing your Amazon order on Aldi. Let's troubleshoot the issue together to ensure a smooth checkout process.

Where is my order?
May I have the order number? Once this order is approved, it'll be delivered via UPS within 7-10 business days. An authorization hold has been placed on your card but the card won't actually be charged until the order has been vetted and approved. Is there anything else I can assist you with? You will receive an email in 2-3 business days.

What should I do if the "place order" button is grayed out even though I received an email confirmation?
First, make sure to check your cart for any error or out of stock messages. It's possible that the item you are trying to purchase is no longer available. If everything appears to be in order, double check that all required fields such as billing address and credit card information are completed accurately. If the issue persists, try clearing your internet browsing cache or rebooting your system b

What is the process for donating to your app?
The process for donating to our app involves creating an account and submitting the necessary information for review. Once approved, you can proceed with making donations through our platform. Please note that it may take 3-5 business days for your account to be reviewed and approved. Additionally, make sure your organization is listed on the IRS Nonprofit site before proceeding with donations. Th

Is the Amazon partnership renewal payment confirmed?
The Amazon partnership renewal payment has not been confirmed yet. The bank has set the funds aside for authorization, but Good360 has not billed the bank at this time. If you have any further questions or need assistance, please let me know. Thank you!

What supplies should I pre-stage for a hurricane or wildfire?
To prepare for a hurricane or wildfire, it is recommended to pre-stage items such as non-perishable food, water, first aid supplies, flashlights, batteries, blankets, and important documents. It's also helpful to have emergency communication devices and tools on hand. Stay informed about your local authorities' recommendations for specific supplies based on the type of disaster in your area.

Can I speak to a human operator?
I am a human Becky, how can I help you today?

What do I do if the truckload cart button is not approved?
If the truckload cart button is not approved, you may need to ensure that your organization meets the specific requirements outlined for receiving truckload donations. This includes meeting financial criteria, facility requirements, having a Good360 partnership, and maintaining an online presence. If you have any further questions or need assistance, feel free to reach out for help.

Can I add a donation cart option to my online store?
Yes, you can add a donation cart option to your online store. Good luck with your fundraising efforts!